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Al Ransome
Al Ransome
Service Manager aransome@criswellauto.com
Criswell Nissan
19574 Amaranth Drive
Germantown, MD 20874
196 Reviews
Service Manager 240-364-7237 aransome@criswellauto.com
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196 Reviews of Al Ransome
Verified Customer
July 25, 2025
The dealership is notably clean and easy to find. I brought my car in for warranty service (RR tire not holding desired pressure). The service rep was cheerful and friendly and told me he’d come tell I brought my car in for warranty service (RR tire not holding desired pressure). The service rep was cheerful and friendly and told me he’d come tell me when the work is done. He didn’t do that but I got notice on my cell phone an hour later. When I went to get my key, no one was there, behind the desk. No service rep in sight. I did go to the service manager who kindly found the paper work. No explanation was given to me, and nothing on the paper work indicated what they did. However, all seems well. In time I will know if all is well if the pressure stays good. I am grateful and pleased with the service, whatever it was. More
by alannew717
July 16, 2025
My radiator went out two days before the Fourth of July weekend. I had to rush an make an appointment on July 3rd. The team at Criswell was able to fit me in, and towards the end of the day, they informed weekend. I had to rush an make an appointment on July 3rd. The team at Criswell was able to fit me in, and towards the end of the day, they informed me my car would need to stay in the shop throughout the holiday weekend. The technician who assisted me was very professional, waited for me to find my warranty claim info, stayed to call the claim department to get my job order process started, even as everyone was ready to leave for the holiday. My car was ready the Monday afternoon following the holiday weekend. Great service again, my only note is that the automated text message system sent a message when the work was done, but before the claim had been processed, which led to confusion, but otherwise very good work More
by Deji
Other Employees Tagged: Deuce/Pai
July 06, 2025
Went for regular maintenance schedule and was provided details of services needed.My service advisor kept me informed at all times. Since my vehicle is 13 yrs old and has 125,000 miles parts need replacin details of services needed.My service advisor kept me informed at all times. Since my vehicle is 13 yrs old and has 125,000 miles parts need replacing and maintaining the vehicle is vital to keep it running properly. High regards to the technicians at Criswell Nissan!! More
by clayja1
Other Employees Tagged: Justin Gargiulo, Ross Thorner
July 04, 2025
I had a great experience buying my car from Criswell Nissan in Germantown! From start to finish, the entire team was professional, pleasant, and genuinely focused on meeting my needs. Cris and Enrique w Nissan in Germantown! From start to finish, the entire team was professional, pleasant, and genuinely focused on meeting my needs. Cris and Enrique was especially helpful and made the process smooth and enjoyable. What stood out to me the most was that they weren’t just trying to sell a car — they were creating a positive experience. I truly felt valued and cared for throughout the process. I highly recommend Criswell Nissan to anyone looking for a quality car and an even better customer experience! More
by abby27
Other Employees Tagged: Enrique Sotelo, Chris Collins
June 30, 2025
Went in to use a $59. 95 coupon that was emailed to me, it was for an oil and filter change, tire rotation and multipoint inspections. Not mentioned was an extra $14 "fee" 95 coupon that was emailed to me, it was for an oil and filter change, tire rotation and multipoint inspections. Not mentioned was an extra $14 "fee" so I wound up with tax paying almost $80. Kind of disappointing. More
by williamwolle
June 20, 2025
Enrique and the entire Criswell team were very helpful, courteous and professionl. I highly recommend them. courteous and professionl. I highly recommend them. More
by Cindy G.
Other Employees Tagged: Kevin Szot, Justin Gargiulo, Enrique Sotelo, Ashanti Shackleford, Chris Collins
June 14, 2025
I brought my new Pathfinder in for it's first oil change and tire rotation. Service was fast and easy, just as I've come to expect over the nearly eight years I've been going to Criswell. They always do a v and tire rotation. Service was fast and easy, just as I've come to expect over the nearly eight years I've been going to Criswell. They always do a very good job. More
by MLBECHER
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