Al Gordon
Al Gordon at CarVision of Trooper
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Al Gordon

Adminstration

CarVision of Trooper

2626 W Ridge Pike
Trooper, PA 19403

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2 Reviews
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2 Reviews

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2 Reviews of Al Gordon

November 06, 2024

Dealership Rating
Employee Rating

If I could give this dealership a negative score, I would. Initially, everything went great — the deal was done, and we even left positive reviews at the salesperson’s request. Then, right as the sales More

by slbhart
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Ronald Duncan , Tom Snader, GM

Nov 07, 2024

CarVision of Trooper responded

Thank you for sharing your experience with us. I want to sincerely apologize for the way you were treated during this situation. This is not the standard we uphold at our dealership, and I regret that your visit did not reflect our commitment to treating all clients with the utmost respect. While we understand that incidents can occur, it is our responsibility to address them appropriately and support our customers during such times. I am truly sorry that you felt our response was inadequate, and I assure you that we take your feedback seriously. Our goal is always to resolve issues fairly and transparently. The comments you mentioned from our General Manager are concerning and certainly not representative of our values. We strive to maintain a professional and respectful atmosphere, and it is disappointing to hear that we fell short in your case. Please allow us the opportunity to make this right. I invite you to reach out directly to me at 6108605515 so we can further discuss your experience and explore possible solutions. We want to ensure that our customers feel valued and heard. Thank you for bringing this to our attention. We appreciate your feedback and hope to turn this situation around.

April 13, 2024

Dealership Rating
Employee Rating

they made good on the deal! very happy they listened to us and worked with us 😊 More

by maxpris0325
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ashley Fisher, Brad

Apr 16, 2024

CarVision of Trooper responded

Mr. Marquette's concerns with Car Vision have been satisfactorily resolved. We value his patience and are grateful for the opportunity to regain his trust and business.

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