Akiem Mendoza

The entire process was handled very professionally and with ease. Everything that was promised was completed to perfection. with ease. Everything that was promised was completed to perfection. More

by andymir1 Verified Customer Verified Customer

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Friendly and seamless. Short wait. Had a bagel while I waited. No cream cheese in fridge. Short wait. Had a bagel while I waited. No cream cheese in fridge. More

by bhulbert2n Verified Customer Verified Customer

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Awesome customer service and great service. I haven’t had any issues so far since I been going there. I haven’t had any issues so far since I been going there. More

by binningcharles Verified Customer Verified Customer

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The dealership as a whole is very well-known and respected in the Capital Region. My recent experience with the Service Center was not good. I dropped it off for an oil change and I was promised the respected in the Capital Region. My recent experience with the Service Center was not good. I dropped it off for an oil change and I was promised the vehicle for 1:00 PM. I received a text message to track the vehicle which I did. The status never changed. At 1:30, I called and received the receptionist and I was told to call back as my service rep was at lunch. I called back and received a voicemail. I called again later and I was hung up on. I called at 5:30 and I was told the car was ready by the receptionist, not my service advisor. I picked up my keys at the desk (complimentary oil change) and retrieved my vehicle from the lot. When I got in, it was evident that someone had taken a nap in the front passenger set of my vehicle. The front seat was in the full recline position and there was an odor in the vehicle. So much so that I had to wind my windows down to air it out- pungent. The next day, I received a call from the Service Advisor (who had never called me or contacted me the day prior) who accused me of not paying for my service. I had arranged for my service through the phone application, which clearly indicated it was a complimentary service. No apologies for the previous day, no mention of the lack of communication, or sleeping in my car, just accusatory for not paying my bill. A simple search within his databases would have resolved his inquiry. Not impressed for my first visit to this service center! More

by rf2312 Verified Customer Verified Customer

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I had an appointment for an oil change and tire rotation. 90 minutes after arriving I sent a text messaging asking for an estimate on how much longer it would take and got no response. 2 hours after arriving 90 minutes after arriving I sent a text messaging asking for an estimate on how much longer it would take and got no response. 2 hours after arriving when my rep walked through I asked again and said I had been there for 2 hours and they acted shocked. They came out 10 minutes later and said they needed another 30 minutes. 2 hours and 45 minutes later my car was brought to me. Horrible customer service since day 1 of dealing with Denooyer and VERY unlikely to ever return. More

by Kim Verified Customer Verified Customer

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Thank Akiem for excellent professional service. Very pleasant experience. I would highly recommend service at Denooyer Very pleasant experience. I would highly recommend service at Denooyer More

by IVRBANAC Verified Customer Verified Customer

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The staff is great. The service was done on time. Aiken was very helpful. Never have any issues there The service was done on time. Aiken was very helpful. Never have any issues there More

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Everyone that I I dealt with provided excellent service and in a timely fashion. It made my day much better. and in a timely fashion. It made my day much better. More

by barbhendricksonalbany Verified Customer Verified Customer

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Very friendly employees. Clean & neat waiting lobby & bathrooms. Took my Blazer in on time & was done within the 90 minutes Clean & neat waiting lobby & bathrooms. Took my Blazer in on time & was done within the 90 minutes More

by CAD94MJN Verified Customer Verified Customer

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Very good service fast and efficient. they checked the car in and let me know when it was done. they checked the car in and let me know when it was done. More

by richvolo Verified Customer Verified Customer

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