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Aj Nelson

Overview Reviews (631) Inventory (241)

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Aj Nelson

Lead Service Advisor

Bell Road Mitsubishi

1901 E Bell Rd
Phoenix, AZ 85022

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4.8

631 Reviews

Overview Reviews (631) Inventory (241)

4.8

631 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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631 Reviews of Aj Nelson

June 02, 2025

Dealership Rating

Employee Rating

Always good to me! They treat me like a friend or family member Always feel comfortable and welcomed They treat me like a friend or family member Always feel comfortable and welcomed More

by mojourney

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Aj Nelson

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May 30, 2025

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Employee Rating

They are very helpful. And are ready to help when I call. And are very knowledgeable.😁 And are ready to help when I call. And are very knowledgeable.😁 More

by DIANABRADENCK

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 30, 2025 -

Bell Road Mitsubishi responded

Thank you, Diana! We're happy to hear you've had such a positive experience with our team. It's great to know you can count on us for support and answers whenever you need them. We appreciate your feedback!

May 30, 2025

Dealership Rating

Employee Rating

Courteous staff, informative about options and process, options to get a ride or wait in, updates on progress, 10 out of 10! options to get a ride or wait in, updates on progress, 10 out of 10! More

by gustavo9

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jamison Hill

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May 30, 2025 -

Bell Road Mitsubishi responded

Thank you for the fantastic feedback! We’re thrilled to hear our staff provided courteous service and kept you informed every step of the way. We appreciate you rating us 10 out of 10 and we look forward to serving you again at Bell Road Mitsubishi!

May 29, 2025

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Employee Rating

I love coming to this location! Always friendly and as fast as possible. Thank you! Always friendly and as fast as possible. Thank you! More

by dd3105

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jamison Hill, Ash Salaita, Rafi Moochi, Beannyth Macias, Jessica Corbin

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May 30, 2025 -

Bell Road Mitsubishi responded

Thank you for the kind words! We're so glad to hear you love coming to Bell Road Mitsubishi. Our team works hard to provide friendly and efficient service, and we appreciate your continued support. See you next time!

May 29, 2025

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Employee Rating

Easy to work with, got me in and out pretty quickly. I appreciate the great service. I appreciate the great service. More

by armybros

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jamison Hill

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May 30, 2025 -

Bell Road Mitsubishi responded

Thank you for the great feedback! We're glad to hear your visit was quick and smooth. We appreciate your kind words and look forward to helping you again at Bell Road Mitsubishi.

May 28, 2025

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Employee Rating

The service manager Rick is a liar I was sold a car in witch I was told was good but the whole suspension is bad and Rick will do nothing to help me get my car fixed witch I was told was good but the whole suspension is bad and Rick will do nothing to help me get my car fixed More

by jamesjdw1984james

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Jamison Hill, Ash Salaita, Rafi Moochi, Beannyth Macias, Jessica Corbin , Service manager Rick

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May 30, 2025 -

Bell Road Mitsubishi responded

Hi James, We're very sorry to hear about your experience and understand how frustrating this situation must be. This is not the level of service we aim to provide at Bell Road Mitsubishi. We take your concerns seriously and would appreciate the opportunity to look into this further. Please reach out to us directly so we can work toward a resolution.

May 24, 2025

Dealership Rating

Employee Rating

They were very nice! I arrived at 1:00 pm for my appointment and I was greeted immediately by a nice friendly associate. They took the car in. She asked if I wanted a cou I arrived at 1:00 pm for my appointment and I was greeted immediately by a nice friendly associate. They took the car in. She asked if I wanted a courtesy carwash and I said yes. She informed me that it will take about an hour and a half. It's as easy as that. More

by workingwithjoanne

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Aj Nelson

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May 27, 2025 -

Bell Road Mitsubishi responded

Thank you for sharing your experience! We're so glad to hear you were warmly welcomed and that everything went smoothly from start to finish. It’s great to know the process was simple and that you were offered a courtesy car wash as well. We appreciate your kind words and look forward to seeing you again!

May 21, 2025

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Employee Rating

It an amazing experience I was in and out like a breeze. AJ knew what to do AJ knew what to do More

by manhalia

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 22, 2025 -

Bell Road Mitsubishi responded

Thank you for sharing your experience! We’re glad AJ and the team at Bell Road Mitsubishi made your visit quick and easy. We appreciate your feedback and look forward to serving you again!

May 21, 2025

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Employee Rating

The place is too expensive and they nickel and dime you on every single service. on every single service. More

by JK

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Jamison Hill

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May 22, 2025 -

Bell Road Mitsubishi responded

Hi, Thank you for your feedback. We’re sorry to hear you feel that way. At Bell Road Mitsubishi, we strive to provide fair and transparent pricing for all our services. If you’d like, we’d be happy to discuss your concerns directly to see how we can improve your experience.

May 20, 2025

Dealership Rating

Employee Rating

Always lets me know what my next major services are, but never pressures me to do them then and there never pressures me to do them then and there More

by stone.emily

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jamison Hill

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May 21, 2025 -

Bell Road Mitsubishi responded

Thank you, Emily! We’re glad to hear you appreciate how we keep you informed about upcoming services without any pressure. We look forward to continuing to provide you with great care at Bell Road Mitsubishi!

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