Ainsley Roark

The service is slow. Service reps are great. Difficult to get a loaner for service. Service reps are great. Difficult to get a loaner for service. More

by DTWOL Verified Customer Verified Customer

Report | Print

Excellent service! Friendly staff, quick turnaround, fair pricing, and great communication. Highly recommend this dealership! When visiting Big Star Cadillac service de Friendly staff, quick turnaround, fair pricing, and great communication. Highly recommend this dealership! When visiting Big Star Cadillac service department ask for Ainsley Roark, she is the best and will get you in and out. More

by Dustin Hamaker Verified Customer Verified Customer

Report | Print

Albert was very professional. He answered all of my questions and handled all of my concerns fast and effectively. He answered all of my questions and handled all of my concerns fast and effectively. More

by JW5969 Verified Customer Verified Customer

Report | Print

Professional service all of the time Pleasant atmosphere while waiting Friendly service by all Thanks atmosphere while waiting Friendly service by all Thanks More

by MIKEUBRBAN Verified Customer Verified Customer

Report | Print

Had a great service experience at Big Star. My service director Isiah could not have been more professional, punctual and knowledgeable tgroughout the process. Great loaner vehicle too! My service director Isiah could not have been more professional, punctual and knowledgeable tgroughout the process. Great loaner vehicle too! More

by johnmcburney Verified Customer Verified Customer

Report | Print

I arrived for my 11:15 am appointment and was told by Ainsley that it would be a two hour wait. She was busier watching her son's little league game on her phone that checking me in. My Saturn Rogue wa Ainsley that it would be a two hour wait. She was busier watching her son's little league game on her phone that checking me in. My Saturn Rogue was kept over the weekend and on Monday afternoon, I had to call and check on the car. Ainsley never kept me apprised of the situation. I can say that the service manager was attentive by placing me in a loaner for the weekend. More

by GMISSYMICHELLE Verified Customer Verified Customer

Report | Print

I always get the best service at Big Star Cadillac, and Ainsley is the best service person I’ve ever worked with. Ainsley is the best service person I’ve ever worked with. More

by DEVIN110 Verified Customer Verified Customer

Report | Print

Ainsley R. was Awesome!! She made sure I was taken care of during my routine scheduled service. Thank you!! was Awesome!! She made sure I was taken care of during my routine scheduled service. Thank you!! More

by CBDEVAN24 Verified Customer Verified Customer

Report | Print

Ainsley was very professional and had my car ready in a very timely manner which is very important to me very timely manner which is very important to me More

by SHIRLYNNWING Verified Customer Verified Customer

Report | Print

Big Star Cadillac is all about service. Ainsley is really good at what she does. She is very informative and always looks after the customer. Great customer support skills. Ainsley is really good at what she does. She is very informative and always looks after the customer. Great customer support skills. More

by RUSSELL17 Verified Customer Verified Customer

Report | Print