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Aimmey Garcia
Aimmey Garcia at Murgado Lincoln of Chicago
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Aimmey Garcia

Service Advisor

Murgado Lincoln of Chicago

2501 N Elston Ave
Chicago, IL 60647

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4.8
21 Reviews
4.8

21 Reviews

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21 Reviews of Aimmey Garcia

March 03, 2025

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Employee Rating

The experience was great. The technician was attentive and friendly. The work was done in a timely manner. More

by llinke
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Grant Mckay, Joshua Smith

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March 03, 2025

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Employee Rating

Very respectful,good service. great communication..they drop you off to you house and pick you up when you vehicle is ready. More

by no20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, April Lawshea, Grant Mckay, Kaleb Ortiz, Joshua Smith, Michael Hedrick

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February 28, 2025

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Employee Rating

Was quick and friendly and Aimee was very nice . Courtesy car was y available though More

by gkhalaf
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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February 23, 2025

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I bought my viehical 7 months ago and It’s been in the shop four times and it’s still not running properly it’s a 2024 Ford escape. They claim that there waiting for a software update. Meanwhile my check More

by bcrossley78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Charles Chitava, Luis Cruz, Kaleb Ortiz, Ethan Horan

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Feb 24, 2025

Murgado Lincoln of Chicago responded

We’re really sorry to hear about the ongoing issues with your 2024 Ford Escape. This is certainly not the experience we aim to provide, and we understand how frustrating it must be. Please reach out directly, and we’ll work with our service team to address the issue as quickly as possible and keep you updated on the progress. Your satisfaction is very important to us. Send a message to: charles.grosso@murgadofordlincoln.com.

Feb 26, 2025

bcrossley78 responded

This message is for Luis Cruz. I’m waiting to hear back from you about the loaner car that you promised. I often wondered when my car will be repaired or called for the software upgrade. The check engine light stays on the dash board further damaging my vehicle which is only 7 months old. Mr Cruz I have been very disappointed with this whole situation.

February 19, 2025

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I loved their service! I will definitely be coming back! I was in and out More

by sarinagomez08
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 19, 2025

Murgado Lincoln of Chicago responded

Thank you for the five-star review, Sarina! We're glad we could provide you with great service!

February 16, 2025

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Employee Rating

Steve Vihnanek and staff are very pleasant to work with. Steve answered my question s More

by Klosacco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, April Lawshea, Philip Mugan, Grant Mckay, Kaleb Ortiz, Jon Christensen, Joshua Smith, Ryan Hayes , Steve Vihnanek

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Feb 19, 2025

Murgado Lincoln of Chicago responded

Thank you for your feedback! We're glad to hear that Steve and the team provided a pleasant experience and answered your questions. We appreciate your support!

February 15, 2025

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Employee Rating

Very fast and courteous service. I called about 20 minutes in advance to see if they could accommodate me before the the snow and they were able to. Aimmey was fantastic! More

by jack_gallagher29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 19, 2025

Murgado Lincoln of Chicago responded

Thank you for your feedback! We're glad we could accommodate you so quickly, and it's great to hear Aimmey provided fantastic service. We hope to serve you again soon!

February 14, 2025

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Employee Rating

All good. I had no problems. They just didn’t have the oil filter I needed More

by Simonengel88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, April Lawshea, Philip Mugan, Grant Mckay, Kaleb Ortiz, Joshua Smith

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Feb 19, 2025

Murgado Lincoln of Chicago responded

Glad to hear everything went well overall! We appreciate your patience and hope to have everything you need next time. Let us know if we can assist you further!

February 13, 2025

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Employee Rating

Tom jahn and Frank Moore the reason I do business with your dealership! Great people. More

by geopetecki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Philip Mugan, Grant Mckay

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Feb 19, 2025

Murgado Lincoln of Chicago responded

Thank you for your support! We're glad to hear Tom Jahn and Frank Moore make your experience great. We'll be sure to pass along your kind words!

February 11, 2025

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Employee Rating

The only thing missing from the Murgado service area was complimentary donuts! Maybe next time? :-) More

by michaeljkassarj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: April Lawshea

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Feb 13, 2025

Murgado Lincoln of Chicago responded

We love that suggestion! A little something sweet can definitely make the service experience even better. We’ll keep it in mind for next time! Thank you for the fun feedback, and we look forward to serving you again soon!

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