Beware, I went there to purchase a new Nissan Pathfinder.
Negotiated a price, later to find out numbers were moved and added to the purchase price. I arrived back at the dealership to discuss my finding and
Negotiated a price, later to find out numbers were moved and added to the purchase price. I arrived back at the dealership to discuss my finding and was told too bad. Take it or they would place a lien on the vehicle and mark it as a repo and go after me with credit report and a repossession on my record. Very disappointing. Please everyone use a pen and paper go over the numbers before you sign anything. I was supposed to get a $2000. discount they denied such a deal. My salesmen when I asked twice about the discount, he stood there not saying a word.
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by gross_1
Dec 03, 2025 -
Courtesy Nissan of Mesa responded
Mr. Gross, thank you for sharing your feedback. After reviewing the paperwork and the events of your visit, we would like to clarify a few key points. You negotiated and agreed to a final out-the-door price prior to delivery. When you returned requesting an additional $2,000 discount after the sale was completed, we explained—accurately—that Arizona does not provide a cooling-off period for vehicle purchases and we had already agreed and sold you the vehicle for under our advertised price. During that conversation, you stated you also wanted a free TV during our Black Friday give-away where we again reiterated that was for all guest that made purchases done before NOON to which you both responded with, “I have an 800 credit score and plenty of money—these rules don’t apply to me.” We respectfully informed you that all dealerships are required to follow Arizona law and cannot renegotiate or unwind a finalized contract for that reason. The tax and pricing amounts in your signed contract were calculated correctly and in accordance with state requirements, and no threats or intimidation occurred. We understand this was not the outcome you preferred. Respectfully, Luis Becerra - General Manager 480-293-0254
Dec 03, 2025 -
Courtesy Nissan of Mesa responded
Thank you for sharing your feedback. After reviewing the details, I’d like to clarify a few points. The preliminary proposal or worksheet you referenced is not a legally binding document; the signed retail installment contract is the final and enforceable agreement. Also, in the event our system in error were to over charge taxes on a final contract we 100% refund all tax title and licensing overages promptly Furthermore, In Arizona, there is no “cooling-off” period for vehicle purchases, and once the contract is signed, the terms are final. Throughout the process, you were negotiating an out-the-door price, and ultimately, you agreed to and signed for the vehicle under those terms. While we understand your concerns, we will not be applying any additional discounts beyond what was agreed upon at the time of purchase. We sold you a vehicle for less than our advertised price and while in the meeting with me I did give you a complimentary oil change and a complimentary fuel fill up during your service visit for your Pathfinder in hope of trying to bridge the gap of you attempting re-negotiate your completed sale, which you accepted. We appreciate your business and hope you enjoy your new vehicle. Respectfully, Luis Becerra - General Manager 480-293-0254
Dec 03, 2025 -
gross_1 responded
Mr. Becerra, I apparently was not at the same meeting with you on 12/1/25 when I returned the following day. After reviewing the events you outlined in your response, I find it troublesome how the events were twisted. I am not above the law and never stated I was, but that is really irrelevant to the matter. I assume Aiden (appearing to be an honest person) would have told you that your manager at the time of negotiations on 11/30 agreed to my counteroffer of less $2000. from the sales sub total of $43,990. taken from the "Proposal Prepared For" that afternoon. A tv was discussed but the counteroffer you wanted $200 for the tv not an important issue at this point either. One point to clarify is I took a photo of the Proposal (against the will of Aiden), and on it are the initials of the Manager and Aiden my "Sales Consultant". I do not see my signature on that document. I did sign the proposal with the approved managers initials for $2000. off. I still have options regarding this matter and are considering them. If you truly did review the paperwork, you may have notice I paid about $378.82 more for the car than from the initial proposal after all the juggling of numbers. There is one other item on the proposal that I brought to your attention the initial proposal has State taxes and fees at $5,881.26 ?
Respectfully, John Gross
Aiden was attentive knowledgeable made sure I knew how to
work all the vehicle special features
work all the vehicle special features
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by Elliottjohnson56
Sep 17, 2025 -
Courtesy Nissan of Mesa responded
Making your car buying experience on to write about is knowing we did our job listening to your wants and needs. Showing you the features on it and having you comfortable with them is a great salesperson. Aiden is one of our Rock Stars. Welcome to the Family, Thank You, Daniel Bates - Owner Loyalty Manager
Courtesy Nissan is in my opinion is one of the best car
dealerships in the United States and I will refer them to everyone who is looking for a new car
dealerships in the United States and I will refer them to everyone who is looking for a new car
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by ARJ
Service Price Transparency
Sep 17, 2025 -
Courtesy Nissan of Mesa responded
We strive each day to the best we can be and knowing we did a great job for you while here and letting us know you feel we are the Best is awesome. Thank You, Daniel Bates - Owner Loyalty Manager
Aiden was very helpful and even though I didn't get the
truck I originally went for he still helped me out with another option.
truck I originally went for he still helped me out with another option.
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by clowbrian3
Sep 04, 2025 -
Courtesy Nissan of Mesa responded
When we listen to a customer's wants and needs, we can figure out the best way to get you into that vehicle of choice or another option. Thank You, Daniel Bates - Owner Loyalty Manager
I had a very good experience when purchasing my new
vehicle. Aiden at Courtesy Nissan, made sure all my questions were answered. He helped get me and my wife into a truck we both loved with no pressure
vehicle. Aiden at Courtesy Nissan, made sure all my questions were answered. He helped get me and my wife into a truck we both loved with no pressure.
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by rey
Other Employees Tagged:
Santiago
Sep 03, 2025 -
Courtesy Nissan of Mesa responded
Thank You so much for the great words towards Aiden. He is a seasoned professional and it shows with your comments. Thank You, Daniel Bates - Owner Loyalty Manager
First Off, Just The Hospitality That Everyone Shows You.
The GM Is Very Hands On & Such A Wonderful Guy To Interact With. They Really Take The Stress Out Of Purchasing A Vehicle. I've Now Purchased 2 With T
The GM Is Very Hands On & Such A Wonderful Guy To Interact With. They Really Take The Stress Out Of Purchasing A Vehicle. I've Now Purchased 2 With Them & Looking Forward To Purchasing More With Them !!
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by Aaliyah
Aug 22, 2025 -
Courtesy Nissan of Mesa responded
Thank You so much for the great comments about our team. We value your time and for choosing us for your vehicle purchase. Welcome to the Family. Daniel Bates - Owner Loyalty Manager
Awesome staff!
Aiden and the rest of the Courtesy Nissan team worked with me and put me in the car I wanted! They’re helpful, knowledgeable, and just an all-around
Aiden and the rest of the Courtesy Nissan team worked with me and put me in the car I wanted! They’re helpful, knowledgeable, and just an all-around fun group. I would definitely recommend them to anyone!
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by Brian92004
Aug 11, 2025 -
Courtesy Nissan of Mesa responded
We love seeing that our team did an exceptional job for you while here in our dealership. Welcome to the Family. Thank You, Daniel Bates - Owner Loyalty Manager
Aiden at Courtesy Nissan went above and beyond.
He sent multiple videos, texts, emails and phone calls to check on us throughout the buying process and after. Top notch customer service. Highly rec
He sent multiple videos, texts, emails and phone calls to check on us throughout the buying process and after. Top notch customer service. Highly recommended!
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by Verified1
Jul 10, 2025 -
Courtesy Nissan of Mesa responded
Thank you, knowing that we gave you top notch experience while at Courtesy Nissan is spectacular. We value your business and welcome you to the Courtesy Family. Daniel Bates - Owner Loyalty Manager
I recently purchased a car with the help of Aiden, and I
couldn’t be happier with the experience. From the moment I walked onto the lot, Aiden was friendly, knowledgeable, and genuinely interested in helpin
couldn’t be happier with the experience. From the moment I walked onto the lot, Aiden was friendly, knowledgeable, and genuinely interested in helping me find the right vehicle. He answered every question thoroughly.Ill definitely be recommending him to friends & family.
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by magentamosher
Jul 07, 2025 -
Courtesy Nissan of Mesa responded
Knowing that you would recommend Aiden to your friends and family means a lot to us. Thank You, Daniel Bates - Owner Loyalty Manager
Aiden was an amazing help identifying the right car for
me, Going through a hard financial time and really having a tough time finding something that was good and didn’t break the bank was aiden’s main foc
me, Going through a hard financial time and really having a tough time finding something that was good and didn’t break the bank was aiden’s main focus. Aiden negated unnecessary fees and focused on fitting my price point. Working with aiden felt like i was talking with a friend and he only wanted what was best for me and not for him. anytime i need a vehicle in the future i will be going to Aiden.
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by Sandinblaise
Jul 07, 2025 -
Courtesy Nissan of Mesa responded
Aiden is a Rock star and he just loves what he does. The word Family comes to mind when we read this. Thank You and Welcome to the Courtesy Family. Daniel Bates Owner Loyalty Manager
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