Ahmet Kilinc

Unfortunately, my experience with Heiser of Sturgeon Bay became one of the most stressful vehicle purchases I’ve ever dealt with. I originally purchased a 2021 Tahoe High Country from them, which develop became one of the most stressful vehicle purchases I’ve ever dealt with. I originally purchased a 2021 Tahoe High Country from them, which developed multiple issues and was later found to have prior accident/structural concerns. To Heiser’s credit, management ultimately worked with me to get me out of the Tahoe and into a 2021 Yukon XL Denali that I absolutely love. Unfortunately, that was where another series of problems began. At delivery of the Yukon, one of the rear entertainment screens was cracked and I was promised a replacement. I also left the dealership without receiving the normal purchase, title, registration, plate-transfer, or financing paperwork. The only paperwork I was given was a folder containing the vehicle history report. The dealership transferred my existing Michigan plate from the Tahoe onto the Yukon, but for weeks Michigan still showed the plate registered to the Tahoe. During that time I had no paperwork in my possession showing the plate transfer or even documentation I could have presented if I had been stopped. The most frustrating issue involved a $2,568.14 check issued by my credit union directly to Heiser as part of the vehicle transaction. I physically brought the check to the dealership with my paperwork. Five days after I took delivery, I was contacted and told the check could not be located. I searched every document I had been given and did not have it. I cooperated fully, including participating in a three-way call with the dealership and my credit union and later meeting personally with the CEO of my credit union. The credit union confirmed that the check could not simply be canceled and reissued until its 90-day lost-check process had passed. Despite that, I was repeatedly asked to personally provide another $2,568.14 by debit or credit card while waiting for the original check issue to be resolved. I was also told that my Yukon could not be registered in Michigan until the dealership received another payment. I made it clear that I could not and would not personally advance another $2,568.14 when I was already repaying the loan that funded the original check. After considerable back-and-forth, Heiser ultimately did process the Michigan registration and plate transfer without me providing another $2,568.14, which I appreciate. The vehicle is now properly registered. I’m grateful that I ultimately ended up with a Yukon XL Denali that I love, and I do appreciate that management originally worked with me to resolve the Tahoe situation. However, the amount of stress, poor communication, missing paperwork, registration problems, and the handling of the missing check made the overall experience extremely frustrating. A vehicle purchase — especially one involving this much money — should not require the customer to repeatedly chase down paperwork, worry about whether their vehicle is properly registered, or feel pressured to temporarily pay thousands of dollars a second time because a payment instrument cannot be located. I sincerely hope Heiser reviews its internal procedures for handling customer checks, deal paperwork, out-of-state registrations, and delivery documentation so another customer does not have to go through the same experience. More

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The personnel in the service department were excellent. They are knowledgeable, experienced, and pleasant to interact with.. I would definitely return for future service on my vehicle. They are knowledgeable, experienced, and pleasant to interact with.. I would definitely return for future service on my vehicle. More

by jj.mcmahon Verified Customer Verified Customer

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Easy to deal with. No high pressure tactics. Met the price that I wanted to pay No high pressure tactics. Met the price that I wanted to pay More

by birmbuilders Verified Customer Verified Customer

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Took over a month to buy a vehicle, and I was sold a $42k vehicle with tons of issues. vehicle with tons of issues. More

by pjisawesome24 Verified Customer Verified Customer

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They greeted me very nicely and there was no high-pressure sale. I told Rich what wanted he told me he would work up a price go with his manager and text it over to me. I told him that I would b high-pressure sale. I told Rich what wanted he told me he would work up a price go with his manager and text it over to me. I told him that I would be back Tuesday to close the deal with check-in hand. And that’s the way it went down. very nice people I would have rich on my sales force time of the year, including Sam. More

by Cpfinley1878 Verified Customer Verified Customer

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Horrible service. Will not return. Service writers very rude. Had my part to fix my truck since February. Called end of May to see what was happening, why I hadn’t Will not return. Service writers very rude. Had my part to fix my truck since February. Called end of May to see what was happening, why I hadn’t heard anything. Again was very rude More

by trevor751 Verified Customer Verified Customer

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