I recently brought my truck to Diamond Chevrolet in
banning CA for an oil change and to address a coolant reservoir warning light on my dashboard. After dropping it off, I didn’t hear anything for four
banning CA for an oil change and to address a coolant reservoir warning light on my dashboard. After dropping it off, I didn’t hear anything for four days until I received a call saying the truck was ready for pickup.
When I arrived to pick up my vehicle, I decided to inspect it. To my surprise, I noticed what appeared to be oil leaking from the newly replaced oil filter. I immediately brought it to the staff’s attention, and they took the truck back into the shop—only to wipe the leaking oil off with a rag rather than actually addressing the issue.
To make matters worse, less than an hour after leaving the dealership, the coolant warning light came back on, despite the invoice claiming that the reservoir and sensor had been replaced.
This service cost an outrageous $1,100, and yet the original problems remain unresolved. The lack of quality and attention to detail is extremely frustrating, and I’m left questioning whether my vehicle was properly serviced at all.
I expected far better from a professional service department. I hope others carefully consider this experience before bringing their vehicle here for service.
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by Dirtymax 10-35
Service Price Transparency
Jan 18, 2025 -
Dirtymax 10-35 responded
I recently brought my truck to Diamond Chevrolet in banning CA for an oil change and to address a coolant reservoir warning light on my dashboard. After dropping it off, I didn’t hear anything for four days until I received a call saying the truck was ready for pickup.
When I arrived to pick up my vehicle, I decided to inspect it. To my surprise, I noticed what appeared to be oil leaking from the newly replaced oil filter. I immediately brought it to the staff’s attention, and they took the truck back into the shop—only to wipe the leaking oil off with a rag rather than actually addressing the issue.
To make matters worse, less than an hour after leaving the dealership, the coolant warning light came back on, despite the invoice claiming that the reservoir and sensor had been replaced.
This service cost an outrageous $1,100, and yet the original problems remain unresolved. The lack of quality and attention to detail is extremely frustrating, and I’m left questioning whether my vehicle was properly serviced at all.
I expected far better from a professional service department. I hope others carefully consider this experience before bringing their vehicle here for service.
Everyone was welcoming and professional best buying car
experience we had in a long time
experience we had in a long time
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by randyharrison2
Verified Customer
Verified Customer
Nov 13, 2024 -
Diamond Chevrolet GMC of Banning responded
Thank you for your wonderful feedback! We're thrilled to hear that you had the best car-buying experience with us at Diamond Chevrolet GMC. Our team strives to create a welcoming and professional environment, and it's great to know we achieved that for you. We look forward to assisting you again in the future!
Sincerely,
Vinnie Maraj,
vinniem@daliaauto.com,
(951) 849-7861
Good friendly service.
Very professional. Clean dealership. Everybody was friendly and accommodating to our needs
Very professional. Clean dealership. Everybody was friendly and accommodating to our needs
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by miker19
Verified Customer
Verified Customer
Oct 15, 2024 -
Diamond Chevrolet GMC of Banning responded
Thank you for your wonderful review! I truly appreciate your kind words about the friendly and professional service you received at Diamond Chevrolet Buick GMC. Our team is dedicated to providing a clean and accommodating environment for all our customers. I look forward to seeing you again soon!
Sincerely,
Vinnie Maraj,
vinniem@daliaauto.com,
(951) 849-7861
Albert and His Crew here, have always been GREAT with my
Family and Myself! Friendly, Knowledgeable, and Helpful, this time and many times in the past. Mario in Finance, is probably the most Knowledgeable F
Family and Myself! Friendly, Knowledgeable, and Helpful, this time and many times in the past. Mario in Finance, is probably the most Knowledgeable Finance Person in SoCal! We are always in good hands when we buy here!!!
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by bobosark
Verified Customer
Verified Customer
Sep 25, 2024 -
Diamond Chevrolet GMC of Banning responded
Thank you for your kind words and for choosing Diamond Chevrolet Buick GMC! I'm thrilled to hear that you and your family have consistently had great experiences with us. It's wonderful to know that Mario made such a positive impact during your financing process. I truly appreciate your trust in us and look forward to assisting you again in the future. Please feel free to share your experiences with others!
Sincerely,
Vinnie Maraj,
vinniem@daliaauto.com,
(951) 849-7861
It’s a great dealer except for when I make a service
appointment through my Chevrolet app after getting multiple confirmations by email when I show up there’s no such appointment. So is it the Chevrolet
appointment through my Chevrolet app after getting multiple confirmations by email when I show up there’s no such appointment. So is it the Chevrolet app fault or is it Diamond Hills? I’m not gonna be calling them to confirm an appointment when I get multiple confirmations!! Thank you!
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by Ernursy74
Verified Customer
Verified Customer
Service Price Transparency
Sep 16, 2024 -
Diamond Chevrolet GMC of Banning responded
Thank you for sharing your experience with us. I appreciate your feedback regarding the service appointment made through the Chevrolet app. I understand how frustrating it can be to arrive for an appointment that isn’t reflected in our system. While we do our best to stay on top of all appointments, there can sometimes be discrepancies. I encourage you to reach out to me directly at Diamond Chevrolet Buick GMC, so I can help clarify this issue and ensure a smoother experience for you in the future. Your satisfaction is important to me, and I am here to assist you!
Sincerely,
Vinnie Maraj,
vinniem@daliaauto.com,
(951) 849-7861
I am not the easiest person to deal with.
The team at Diamond to a great job. I would buy from them again.
The team at Diamond to a great job. I would buy from them again.
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by alheath42
Verified Customer
Verified Customer
Sep 05, 2024 -
Diamond Chevrolet GMC of Banning responded
Thank you for your wonderful review! I appreciate your kind words and I am thrilled to hear that our team at Diamond Chevrolet Buick GMC was able to provide you with a positive experience. I look forward to assisting you again in the future!
Sincerely,
Vinnie Maraj,
vinniem@daliaauto.com,
(951) 849-7861
David provided excellent customer service.
Very patient and professional. It made the whole car buying experience seamless.
Very patient and professional. It made the whole car buying experience seamless.
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by VEROREYES9911
Verified Customer
Verified Customer
Sep 04, 2024 -
Diamond Chevrolet GMC of Banning responded
Thank you for your wonderful review! We are thrilled to hear about your positive experience at Diamond Chevrolet Buick GMC. It's great to know that our team, especially David, made your car-buying journey seamless and enjoyable. We appreciate your feedback and hope to see you again soon!
Sincerely,
Vinnie Maraj,
vinniem@daliaauto.com,
(951) 849-7861
Un servicio y atencion al clente.
Exelelnte clmprar mi nuevo carro con ustedes fue muy grato para la proxima compra claro k regresare y los recomiendo por su exelente trato al cliente
Exelelnte clmprar mi nuevo carro con ustedes fue muy grato para la proxima compra claro k regresare y los recomiendo por su exelente trato al cliente muchas gracias
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by mich17323
Verified Customer
Verified Customer
Aug 29, 2024 -
Diamond Chevrolet GMC of Banning responded
¡Gracias por tu maravillosa reseña! Nos alegra saber que tu experiencia al comprar tu nuevo carro en Diamond Chevrolet Buick GMC fue tan positiva. Agradecemos tus recomendaciones y esperamos verte de nuevo en tu próxima compra. ¡Estamos aquí para ayudarte siempre!
Sincerely,
Vinnie Maraj,
vinniem@daliaauto.com,
(951) 849-7861
I like my car a lot.
The gas mileage is good and I got a good deal
The gas mileage is good and I got a good deal
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by RJULEIGH
Verified Customer
Verified Customer
Aug 30, 2024 -
Diamond Chevrolet GMC of Banning responded
Thank you for your wonderful review! We’re thrilled to hear that you love your car and are enjoying its great gas mileage. It’s always our goal at Diamond Chevrolet Buick GMC to provide our customers with excellent deals. We appreciate your feedback and look forward to serving you again in the future!
Sincerely,
Vinnie Maraj,
vinniem@daliaauto.com,
(951) 849-7861
Poor service and poor quality from all staff never
thought I would be one to complain but here we are check my truck in numerous times to have it fixed countless times they told me it was repaired. It
thought I would be one to complain but here we are check my truck in numerous times to have it fixed countless times they told me it was repaired. It’s still under warranty. They fired the whole dealership and now the new staff tells me they don’t want to touch the truck even though it’s under warranty and tried to pass it off Sand damage when it is a motor and tranny problem, even though I have proof of all work done at Their dealership
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by JAYSENBERRIER
Verified Customer
Verified Customer
Service Price Transparency
Aug 23, 2024 -
Diamond Chevrolet GMC of Banning responded
Thank you for sharing your experience with us. We understand your concerns regarding the service and warranty issues you've faced with your truck at Diamond Chevrolet Buick GMC. We take these matters seriously and appreciate your feedback. I encourage you to contact me directly so we can assist you in resolving this issue. Your satisfaction is important to us, and we want to ensure that you receive the support you need. Thank you again for bringing this to our attention.
Sincerely,
Vinnie Maraj,
vinniem@daliaauto.com,
(951) 849-7861