Agnes Pusztai
Agnes Pusztai at Family Ford of Enfield
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Agnes Pusztai

service advisor

Family Ford of Enfield

65 Hazard Avenue
Enfield, CT 06082

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4.8
517 Reviews
4.8

517 Reviews

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518 Reviews of Agnes Pusztai

March 13, 2025

Dealership Rating
Employee Rating

Agnes was very nice and extremely helpful in getting our recall issues resolved. She was very professional throughout the whole process. Thank you! More

by Ford123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kelly

March 07, 2025

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Employee Rating

I think very highly of all the people that work there and is why I have been going there fir Service and purchasing for the past 28 yrs. And they have Really good Technicians More

by CRAIGMX204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 07, 2025

Family Ford of Enfield responded

Craig, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Ford of Enfield, we look forward to having you as a valued customer for many years to come!

March 01, 2025

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Employee Rating

i bought out the vehicle that i was leasing. very satisfied with the entire process. More

by lnorton9
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gary Craven, Billy Genereux, Ken Brown , Karina, Business Manager, Very pleased with her.

Mar 03, 2025

Family Ford of Enfield responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Ford of Enfield.

March 01, 2025

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I've been buying my vehicles from Family Ford for over 25 years. From sales to service my experience has been excellent. More

by garyroger
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Greg Ayers, William McGowan

Mar 03, 2025

Family Ford of Enfield responded

Gary, thank you so much for choosing Family Ford of Enfield! Please let us know if we can be of any more assistance.

February 22, 2025

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Always get the service one would expect from Family Ford and its employees! Greg is the best and treats you as not only a customer but a friend as well! More

by STURGISGODA
Service Price Transparency
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Recommend Dealer
Yes
Feb 23, 2025

Family Ford of Enfield responded

Thank you so much for your kind words for Greg, and for taking the time to leave us this wonderful feedback!

January 31, 2025

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Employee Rating

Always a good experience going there. Have been going thrre for many many yrs and will continue to do so More

by CRAIGMX204
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Feb 01, 2025

Family Ford of Enfield responded

Thank you for your business and this review, Craig. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 27, 2025

Dealership Rating
Employee Rating

Agnes was on her way to lunch and stopped and took care of me. She went out of her way to retrieve my paperwork and see that I was checked out and directed me to my vehicle on her way out to lunch. More

by hpragl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 27, 2025

Family Ford of Enfield responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Agnes met your expectations. Thank you for choosing Family Ford of Enfield, we look forward to having you as a valued customer for many years to come!

January 26, 2025

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Employee Rating

Tried fixing my brake issue, would call and they said they were fixed. Went to pick up and they were still dropping to the floor 40 percent after they said they were fine. This happened 3 times! I had to More

by Tomjkozak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Billy Genereux, Rick Gordon

Jan 29, 2025

Family Ford of Enfield responded

Thank you for your review. We're sorry your visit didn't go as planned, Tom, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Jan 26, 2025

Tomjkozak responded

Unprofessional

January 23, 2025

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Employee Rating

As usual, Agnes was very courteous and helpful. She completely explained all the service that was accomplished and handled all the warrantee paperwork associated with this work. More

by hpragl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 25, 2025

Family Ford of Enfield responded

Thanks for sharing your thoughts about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

January 18, 2025

Dealership Rating
Employee Rating

Friendly service. Upfront with issues and didn’t pressure me to purchase items or have extra service done More

by allstarcenter21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 19, 2025

Family Ford of Enfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield. We look forward to having you as one of our valued customers for many more years to come!

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