Adriana Perez
Adriana Perez at Russ Darrow Honda

Adriana Perez

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.5
64 Reviews
4.5

64 Reviews

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64 Reviews of Adriana Perez

August 23, 2025

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Employee Rating

500 dollars for a 4 wheel alignment and camera adjustment on my 2020 Accord from having a flat tire was a little expensive. No choice but to have it done none of the electronics would work until it was done. More

by blckwolf70
Service Price Transparency
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Recommend Dealer
Yes
Aug 23, 2025

Russ Darrow Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. George Matthews george.matthews@russdarrow.com

August 14, 2025

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They sent me away saying they can’t fix my car even tho I bought it from them…. More

by RSS_DRY
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Workmanship
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Recommend Dealer
No
Aug 18, 2025

Russ Darrow Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. George Matthews george.matthews@russdarrow.com

August 09, 2025

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How I always have good service never had a problem but if there is an issue they are there to fix it More

by MARSHELLEB2
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Recommend Dealer
Yes
Aug 09, 2025

Russ Darrow Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. George Matthews george.matthews@russdarrow.com

July 29, 2025

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So far so good, from car search, financing, and our first year of ownership and maintenance. 5 stars. Am I dreaming? More

by Al
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Recommend Dealer
Yes
Jul 29, 2025

Russ Darrow Honda responded

Thanks for sharing about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

July 24, 2025

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The dealership was fine. Customer service was terrible. I never received such poor service since I’ve been coming there. More

by R.BLA
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Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar, Aleiah Brown

Jul 24, 2025

Russ Darrow Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

July 16, 2025

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service was very good everyone was nice and friendly and they knew what they were doing More

by DEBRAK61
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Recommend Dealer
Yes
Jul 16, 2025

Russ Darrow Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Honda, we look forward to having you as a valued customer for many years to come! George Matthews george.matthews@russdarrow.com

July 15, 2025

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Just bought our 8th car from Russ Darrow as a family. That says it all. They are superior in every aspect that matters. Courteous, Prompt, Honest. 100% recommend!! We will be back for car #9. More

by Realmzy
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Gerald Johnson

Jul 15, 2025

Russ Darrow Honda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

July 14, 2025

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Employee Rating

There were a number of things that gave me a negative experience. I made an appointment on the phone for an oil change, recall work and tire rotation and was told that it would take about an hour. When More

by cheryl.berdan
Service Price Transparency
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Recommend Dealer
No
Jul 18, 2025

Russ Darrow Honda responded

Cheryl, thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. George Matthews george.matthews@russdarrow.com

July 01, 2025

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I appreciate the service I received at Russ Darrow. The service team was very nice. More

by rob1short
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jul 01, 2025

Russ Darrow Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Honda. We look forward to having you as one of our valued customers for many more years to come! George Matthews george.matthews@russdarrow.com

June 30, 2025

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Darrow always gives great service. The employees at the desk are always very cordial. Thanks! More

by MITTER4
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Recommend Dealer
Yes
Jun 30, 2025

Russ Darrow Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Honda to be a positive one. Please don't hesitate to reach out if you need anything else. George Matthews george.matthews@russdarrow.com

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