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Adriana Perez
Adriana Perez at Russ Darrow Honda
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Adriana Perez

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.6
28 Reviews
4.6

28 Reviews

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28 Reviews of Adriana Perez

March 24, 2025

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Employee Rating

I needed a shifter column light bulb replaced and had tried to replace it on my own, but the bulb kept falling out of the socket when I attempted to reseat the bulb and socket where they belonged. I brou More

by Skiblzr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andrew Martin

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Mar 25, 2025

Russ Darrow Honda responded

Thank you for taking the time to share your feedback with us. We will share your comments with our team, and we look forward to working with you again. George Matthews george.matthews@russdarrow.com

March 21, 2025

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Employee Rating

I like the service they provide, they should add more shuttle drivers someone the wait is pretty long. More

by 211STILTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Matthews, Jonathan Stein, Rachel Aguilar, Gerald Johnson, Maddie Wojciechowski

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Mar 25, 2025

Russ Darrow Honda responded

Thank you so much for your review! We'd like to know more about your visit and where you feel we can improve to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. George Matthews george.matthews@russdarrow.com

March 13, 2025

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Employee Rating

A1 service very prompt and caring very detailed and personable always going the extra mile More

by CURRIM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alondra Sandoval, Jonathan Stein, Rachel Aguilar, Andrew Martin

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Mar 15, 2025

Russ Darrow Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Honda! George Matthews george.matthews@russdarrow.com

March 10, 2025

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Adriana's customer centric skills quite impressive. Reasonable pricing and good service delivery. Strongly recommend! More

by ramonvlz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 11, 2025

Russ Darrow Honda responded

Thank you! Adriana and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

March 08, 2025

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Employee Rating

I was upsold a service I didn’t need which cost $150, I am not happy about the outcome More

by Mark E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski

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Mar 10, 2025

Russ Darrow Honda responded

Mark, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. George Matthews george.matthews@russdarrow.com

February 27, 2025

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She is awesome, very caring, respectful and patient. I highly appreciate her and if only for her I will come back to the dealership. More

by Funmi Abioye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Breuer

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Feb 27, 2025

Russ Darrow Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! George Matthews george.matthews@russdarrow.com

February 18, 2025

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Very good friendly service, clean waiting area along with hot drinks and snacks, waiting time wasn't as long as they said it would be. More

by Mabletable
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 18, 2025

Russ Darrow Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Honda to be a positive one. Please don't hesitate to reach out if you need anything else. George Matthews george.matthews@russdarrow.com

February 15, 2025

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Employee Rating

Tiffany was helpful, very competent, and professional; and she was very easy and pleasant to work with. More

by Martin Dybicz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski, Rachel Aguilar , Tiffany Breuer

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Feb 17, 2025

Russ Darrow Honda responded

Martin, We are very happy to hear Tiffany provided you with such a positive experience! We sincerely value your business and look forward to your next visit. George Matthews george.matthews@russdarrow.com

February 12, 2025

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Employee Rating

My Ridgeline is beautiful and Nastacia know my taste and I am please with mytruck More

by LETDELL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lesia Matthis, Nastascia Elliott, Carmen Medina - Santa Anna

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Feb 12, 2025

Russ Darrow Honda responded

Thank you for your review and kind words for Nastascia! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

February 11, 2025

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Employee Rating

Great service and they did good work i will come back soon i love them More

by WASHINGTON.ANGLIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andrew Martin

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Feb 11, 2025

Russ Darrow Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. George Matthews george.matthews@russdarrow.com

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