Your telephone service is the worst I’ve ever seen
getting to speak to a human is absolutely absurd. Your staff is good, but your phone service is terrible.
getting to speak to a human is absolutely absurd. Your staff is good, but your phone service is terrible.
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by Stevenmechanic
Verified Customer
Verified Customer
Service Price Transparency
Jun 26, 2025 -
Ocean Cadillac responded
Steven, thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
General Sales Manager - Jack Mitrani (954) 471-2704
Michael is always helpful and professional.
Staff are polite, food is great, and car wash after service is a nice bonus.”
Staff are polite, food is great, and car wash after service is a nice bonus.”
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by DENYSP
Verified Customer
Verified Customer
Service Price Transparency
Jun 19, 2025 -
Ocean Cadillac responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
Service Manager - Fabio Arciero (954) 993-9242
Excellent service keep it up customers service we’re
wonderful I like it guys thanks
wonderful I like it guys thanks
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by JD
Verified Customer
Verified Customer
Service Price Transparency
Jun 17, 2025 -
Ocean Cadillac responded
Thanks for sharing your thoughts about your experience with Ocean Cadillac. We appreciate your business and hope to see you again soon!
Service Manager - Fabio Arciero (954) 993-9242
Lack of communication, two advisors saying completely
different things, car was not fixed Terrible experience
different things, car was not fixed Terrible experience
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by Dourado
Verified Customer
Verified Customer
Other Employees Tagged:
Adriana Molina
Jun 16, 2025 -
Ocean Cadillac responded
Hello Dourado,
Thank you for taking the time to share your feedback. I want to sincerely apologize for the lack of communication and the confusion you experienced during your visit. This is not the level of service we strive to provide at Ocean Cadillac, and I understand how frustrating it must have been to receive conflicting information from two different advisors, especially when your vehicle was not properly repaired.
We take your concerns seriously, and I would appreciate the opportunity to speak with you directly to better understand what happened and how we can make it right. Please feel free to contact me at your earliest convenience at 954-993-9242 so we can work toward a resolution.
Your satisfaction is very important to us, and I hope to have the chance to restore your confidence in our service department.
Fabio Arciero
Service Manager
I recently visited Ocean Cadillac, and I had an
outstanding experience thanks to the exceptional service provided by Adriana, my service advisor. From the moment I arrived, she was courteous, profe
outstanding experience thanks to the exceptional service provided by Adriana, my service advisor. From the moment I arrived, she was courteous, professional, and incredibly knowledgeable about the issues with my vehicle.
Adriana took the time to explain everything clearly and made sure I felt confident about the work being done. She was very attentive throughout the entire process, providing regular updates on my vehicle's status, which I truly appreciated. Her communication was timely and reassuring, making the entire experience smooth and stress-free.
The service was completed efficiently and to my full satisfaction. I couldn't be happier with the way everything was handled. Adriana went above and beyond, and thanks to her, my visit to Ocean Cadillac was a truly positive one. I highly recommend both Adriana and Ocean Cadillac for anyone in need of top-notch vehicle service.
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by durell.laing@yahoo.com
Verified Customer
Verified Customer
Jun 14, 2025 -
Ocean Cadillac responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
Service Manager - Fabio Arciero (954) 993-9242
Muchas gracias desde que entras t sientes a gusto gracias
a cada persona que me atendió y entras especial al trabajador de servicio adams
a cada persona que me atendió y entras especial al trabajador de servicio adams
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by carlaybk
Verified Customer
Verified Customer
Service Price Transparency
Jun 11, 2025 -
Ocean Cadillac responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ocean Cadillac. We look forward to having you as one of our valued customers for many more years to come!
Service Manager - Fabio Arciero (954) 993-9242
The agents are very nice with the customers they help the
customer at a point not only to buy a car they want the client to be satisfied the appreciation is excellent
customer at a point not only to buy a car they want the client to be satisfied the appreciation is excellent
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by LUCKNERGILLES87
Verified Customer
Verified Customer
Service Price Transparency
Jun 06, 2025 -
Ocean Cadillac responded
Gilles, Thank you for choosing Ocean Cadillac. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Service Manager - Fabio Arciero (954) 993-9242
Professional and friendly.
Very clean and nice looking office I have a comfortable following to be there.
Very clean and nice looking office I have a comfortable following to be there.
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by galina1955
Verified Customer
Verified Customer
Service Price Transparency
Jun 03, 2025 -
Ocean Cadillac responded
Thank you for choosing Ocean Cadillac. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Service Manager - Fabio Arciero (954) 993-9242
Everyone was very helpful.
They picked up the car on time and returned it washed and cleaned.
They picked up the car on time and returned it washed and cleaned.
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by Jadefillipo
Verified Customer
Verified Customer
Service Price Transparency
Jun 02, 2025 -
Ocean Cadillac responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
Service Manager - Fabio Arciero (954) 993-9242
It was fast and everybody was courteous and professional.
I would recommend all my friends to you
I would recommend all my friends to you
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by CHARRIS0513
Verified Customer
Verified Customer
Service Price Transparency
May 29, 2025 -
Ocean Cadillac responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ocean Cadillac.
Service Manager - Fabio Arciero (954) 993-9242