Adrian Turnbull

Mall of Georgia Ford responded

Thank you for your fantastic feedback! We’re so pleased to hear that you appreciated our upfront pricing, professionalism, and transparency. It’s our goal to make every customer’s experience as smooth and positive as possible, and we’re honored to be considered one of the best dealerships you’ve worked with. We look forward to serving you again in the future. Thank you for choosing us!

Mall of Georgia Ford responded

Thank you for sharing your wonderful experience! We’re thrilled to hear that you felt welcomed and valued from the moment you arrived. Ensuring a seamless and transparent process is always our goal, and it’s great to know we could provide you with such an enjoyable car-buying experience. Your recommendation means a lot to us, and we hope you’re loving your new car. If there’s ever anything we can assist you with, please don’t hesitate to reach out.

Mall of Georgia Ford responded

We sincerely apologize for the delays and lack of communication you've experienced regarding the service. We understand how frustrating it can be to wait for a resolution, and we regret that we haven't met your expectations in this regard. Your feedback is important to us, and we want to make sure we address your concerns promptly. Please reach out directly to Scott Tackabury at Stackabury@vtaig.com, and he will assist you in scheduling the necessary repairs and ensuring that you receive the service you were promised. Thank you for your patience, and we look forward to resolving this matter for you.

Mall of Georgia Ford responded

Thank you for bringing this to our attention. We sincerely apologize for the service received and the stress this situation has caused. Your concerns about the potential impact on your motor and the quality of future repairs are completely understandable, and we regret losing your confidence in our service team. This incident does not reflect the standards we aim to uphold, and we are taking steps to ensure such oversights do not occur again. We value your feedback and would appreciate the opportunity to discuss this matter further to address your concerns fully. Please reach out to Scott Tackabury at Stackabury@vtaig.com so we can assist you directly. Thank you for bringing this to our attention, and we hope to work toward restoring your trust.

Mall of Georgia Ford responded

Thank you for your fantastic review! We're delighted to hear that you received impeccable service and that our technicians met your expectations. Speed and quality are our priorities, and it's great to know you were in and out quickly. We appreciate your kind words and look forward to serving you again in the future!

Mall of Georgia Ford responded

Thank you for your great review! We’re so happy to hear that your experience with us was easy and seamless. Your recommendation means a lot to us, and we’re glad everything went smoothly. We look forward to working with you again in the future!

Mall of Georgia Ford responded

Thank you for your thoughtful review! We're glad to hear that you had a positive experience with our team, from the service department to the checkout counter. We pride ourselves on professionalism and excellent customer service, and we appreciate your recognition. We look forward to serving you again in the future!

Mall of Georgia Ford responded

Thank you for bringing this to our attention, and we apologize for the repeated issues you’ve experienced with your driveshaft. This is certainly not the experience we want for our customers, and we would like to resolve the matter as quickly as possible. Please reach out to Scott Tackabury at Stackabury@vtaig.com so we can investigate the repair history and discuss how we can address this ongoing concern. We appreciate your patience and look forward to working with you to resolve this issue.

Mall of Georgia Ford responded

Thank you for your kind words! We’re thrilled to hear that our service stands out compared to other dealerships. Providing exceptional customer experiences is always our goal, and we truly appreciate your loyalty. We look forward to continuing to serve you in the future!

Mall of Georgia Ford responded

Thank you for sharing your experience! We're glad to hear that our team was able to assist you and complete your service on time. We truly appreciate your feedback and look forward to serving you again in the future!