Adrian Tellez

I brought my Jeep Grand Cherokee in for the warrantee repairs of corrosion on the hood. A no brainer since it was authorized by Jeep as a recall. They drug the feet for months on "approval" and getting m repairs of corrosion on the hood. A no brainer since it was authorized by Jeep as a recall. They drug the feet for months on "approval" and getting me an appointment and after 7 months and several calls I finally walk into the dealer and they say I have never been there and they have no record. 2 weeks prior the rep looked my Jeep up in the system and said he would get an answer by Friday, when I got no call I went in and suddenly I've never been a customer. Found out they don't make money of recalls so they chose not to do them, would have been easier to just tell me that, I would have gone elsewhere. More

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When I walked in he was Very friendly and answered every question I had , overal my experience was very good and this is the only dealership I’m going to while I’m stationed here at Great Lakes naval base question I had , overal my experience was very good and this is the only dealership I’m going to while I’m stationed here at Great Lakes naval base More

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They do great work I have bought 4 cars from this dealership and the service work is always good I would buy more and I would recommend people to buy from them I have bought 4 cars from this dealership and the service work is always good I would buy more and I would recommend people to buy from them More

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Excellent !! they did a great job . i always go to them for all my services. i would greatly recommend , and will continue to go to there they did a great job . i always go to them for all my services. i would greatly recommend , and will continue to go to there More

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Great experience definitely top shelf service I really liked the way I was treated throughout the car buying experience. The sales and financing staff were super nice and helpful. I’m very happy I I really liked the way I was treated throughout the car buying experience. The sales and financing staff were super nice and helpful. I’m very happy I purchased with this dealership More

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Vehicle serviced I came in to have my vehicle serviced for an oil change. The employees were very friendly, the service was very fast and they catered to ever problem I came in to have my vehicle serviced for an oil change. The employees were very friendly, the service was very fast and they catered to ever problem I asked them to concerning my truck. More

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2019 Trailhawk! Great job Alex! Thanks for all the help! Everyone involved made this experience pleasant! Love the the new SUV. Almost can’t wait for the snow now! Great job Alex! Thanks for all the help! Everyone involved made this experience pleasant! Love the the new SUV. Almost can’t wait for the snow now! More

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Fraudulent Buisnes practices BEWARE the "GURNEE PACKAGE "a hidden and disguised so called optional dealer PACKAGE that just so happens to cost 3000$ .you don't even have to sign o BEWARE the "GURNEE PACKAGE "a hidden and disguised so called optional dealer PACKAGE that just so happens to cost 3000$ .you don't even have to sign off on it.they will sign it for you and then remove or omit the document from your paperwork,.then they will refuse to take the charge off and try to force you to pay for it.if you have a similar experience,I implore you to seek out others and seriously think about a class action lawsuit More

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VERY UNETHICAL BUSINESS PRACTICE STAY AWAY! Do not shop here, these people are unethical and bad customer relations. The fees that this dealer charge are outrageous and they will try to hide Do not shop here, these people are unethical and bad customer relations. The fees that this dealer charge are outrageous and they will try to hide these fees from you. They overcharged me with fees and add an option I did not need. I found out about the fees and option after I bought the car and brought it up to their attention. Numerous calls to the dealership were unsuccessful and the one time I got through the finance manager even said why the xxxx did I buy a car from them. I live a few hours from the dealership so I had to miss a days work to go back to the dealership. I was then told that they’ll refund some of the fees (by check) and take off the additional option I did not need, but they never did. A few weeks went by no refund check ever came in the mail and by this time the welcome letter from MOPAR (the warranty company) had come in. I called them right away about the contract and they said the dealership never contacted them to cancel the warranty. Such shady business practice, do not deal with these people. The only thing that is certain about this dealership is coning you into buying one of their car with huge marked up fees. Worst buying experience ever! More

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