Adrian Schumacher

We received great service. One day turn on the window tinting and gave excellent tutorial on new features. One day turn on the window tinting and gave excellent tutorial on new features. More

Report | Print

Very friendly people who know their jobs and they do it wright and on time. Keep up god work guys.i hope that another people see it the. way I do. wright and on time. Keep up god work guys.i hope that another people see it the. way I do. More

Report | Print

Adrian Schumacher was great to work with. He had the answers to our questions. Very professional, was on time with the delivery of the new vehicle. Great vehicle purchasing experience. answers to our questions. Very professional, was on time with the delivery of the new vehicle. Great vehicle purchasing experience. More

Report | Print

This is the second time I Purchased a vehicle from Mercedes-Benz of Tucson. Adrian was my sales person. Professional, outstanding very friendly and responsive. I also purchased my first Mercedes from Mercedes-Benz of Tucson. Adrian was my sales person. Professional, outstanding very friendly and responsive. I also purchased my first Mercedes from Adrian also. Greg in finance is outstanding, very professional and friendly goes the extra mile. More

Report | Print

Adrian Schumacher helped me buy the perfect car for me, and made it the best and easiest car-buying experience I have ever had. He truly went above and beyond! I would work with Adrian again in a heartbeat and made it the best and easiest car-buying experience I have ever had. He truly went above and beyond! I would work with Adrian again in a heartbeat! More

Report | Print

DON'T PURCHASE FROM MERCEDES-BENZ OF TUCSON DON’T PURCHASE FROM MERCEDES-BENZ OF TUCSON I purchased a new Sprinter from Mercedes-Benz of Tucson in February 2020. After the sales, I found out th DON’T PURCHASE FROM MERCEDES-BENZ OF TUCSON I purchased a new Sprinter from Mercedes-Benz of Tucson in February 2020. After the sales, I found out that you are not needed anymore and that they only need to move on to their next victim. Most of the staff including the General Manager will not even return your phone call after the sale with questions or concerns. Yes during the sales process the staff was all over me to help and several told me to call with questions. So I did and they did not return any of my calls. I told Adrien the Sprinter Sales Manager that I was going to title in another state. I was told that I would still have to pay a city tax and that it was cheaper to do the sales tax in Arizona. I was also told that I would have to purchase license plates and that I will be able to receive a refund from the state of Arizona for that plate. I now have been told by the State of Arizona that I have been misled and that I will not be able to receive a refund for the license plate. This dealership has now cost me more than a 1000.00 dollars. This would have been more than enough to make up for the city tax. These people do this day in and day out and to tell me this will happen and it does not happen is unacceptable. I was also told that the Sprinter Van had options on it and after the purchase, I was not able to locate those options and that the Sprinter sales manager was going to find out what was going on. He is the expert and told me he knows these Sprinters inside and out. Well that not true. It is now the middle of March and I am still waiting on how to access these options. What I have learned from all the dealing with Mercedes-Benz of Tucson and its personnel is that if you are concerned it they are lying to you. Just watch if their lips are moving and you will be able to tell. DON’T PURCHASE FROM MERCEDES-BENZ OF TUCSON More

Report | Print

HORRIBLE Adrian was OK 1st day 2nd day he was stressed and did not care as much at the end all he wanted was a sale. I let him know I would never go back fel Adrian was OK 1st day 2nd day he was stressed and did not care as much at the end all he wanted was a sale. I let him know I would never go back felt pressure at the end did not want to purchase due to Greg finance being unprofessional and rude . I asked Greg a simple question where in my contract does it show you gave me a discount all he said " We did give one you can go ahead and write a check for original yet he could not explain , he started laughing sarcastically and was very rude . I left his office so I can cool down came back gave him paperwork and told him to mail me my check . I called an Huber so I can leave Adrian came after me I told him and he said I will talk to him he shouldn't of done that and just wanted to make the sale Adrian did not care either . Ended up taking the Sprinter felt pressure by Adrian he brought all paperwork outside and would not take no for an answer I in the car very upset and pressured. NOT TO MENTIONED I SPEND 4 HOURS AND $42, 560.79 FOR THAT TREATMENT I'm still in shock ! Very disappointing in such a high standard company how I was treated . I will never go back I wanted to write a review so other customers pay attention and they don't get mistreated finance has the responsibility to answer your questions and don't get pressure by a sales person that just wants to make his commission , Thank you Greg and Adrian for the horrible experience you gave me . More

Report | Print

Customer Appreciation / Customer Service I want to let people know about Mercedes Benz customer service and customer appreciation. Adrian Schumacher helped me with my whole process of purchas I want to let people know about Mercedes Benz customer service and customer appreciation. Adrian Schumacher helped me with my whole process of purchasing my car of my dreams. He was absolutely amazing, helpful to no end . His response to my questions an concerns after the fact are 100% plus customer service. I would recommend him any day. John Hornbeck has sent me e- mails and letters thanking me for purchasing a Mercedes Benz. Always felt he was in my corner. With all the gifts an letters and e-mails I have received showing me customer appreciation, I really do feel like part of the Mercedes family. If you want an amazing car , with amazing customer service, and customer appreciation purchase a Mercedes Benz. More

Report | Print

Customer Service My experience was amazing. Adrian Schumacher provided me with 100%plus customer service. He made me feel comfortable and confident, that he would find My experience was amazing. Adrian Schumacher provided me with 100%plus customer service. He made me feel comfortable and confident, that he would find the car I needed and wanted. He his an incredible asset to your dealership. Jarret Crocker also made my experience awesome. John Hornbeck made me feel at ease , that I had someone in my corner. I am a very happy customer, thank you More

Report | Print

Purchase of a new Mercedes-Benz GLC300W4 Purchasing our new GLC was a pleasant experience at Mercedes-Benz of Tucson. They demonstrated knowledge, professionalism, experience and good custome Purchasing our new GLC was a pleasant experience at Mercedes-Benz of Tucson. They demonstrated knowledge, professionalism, experience and good customer service from the ordering of the vehicle to its purchase and delivery. More

Report | Print