Adrian Ruiz

SEE ORIGINAL REVIEW FOR THE WHOLE STORY UPDATE: Dennis, the sales manager reached out on Friday, April 28th. We had a long conversation and he promised that the service we received was unusual for Dennis, the sales manager reached out on Friday, April 28th. We had a long conversation and he promised that the service we received was unusual for your dealership and that he would do what was necessary to make it right. Dennis promised to reach out to my girlfriend after we spoke so that he could get the vehicle picked up from her work, have it detailed and prepped for proper delivery (remove id stickers and plastic linings), and fill up the fuel tank. He also promised to give us a 2nd detail and a 2nd fuel tank to be used later to make up for the poor purchase experience. I told him that if they could do that, I would then revise my review and would feel much better about how we were treated. However, Dennis never called. We called him a few days later but he did not answer. I left a voicemail and texted him, but still no response. So today, I called the dealer and found out that he is actually on vacation. At this point, I am speechless. How could they ask me for my trust and ask for the opportunity to make things right, which I gave them, and then turn around and blow it so badly. It feels like we are completely worthless to this company as clients, well outside of the $35k we gave them already of course. We've already had to take the car to the car wash (she couldn't even see out of the windows it was so dirty), and obviously had to fill the tank ourselves, we couldn't just keep it on empty forever for them to fill it, though we tried to keep it low for a few days which was even more incovenient. Then we realized no one was coming. So now not only was this experience extremely disappointing, but now it has also become inconvenient and has affected us financially. ALSO: Forward Collision Warning System Malfunction light has been coming on intermittently since first day we drove the vehicle. Dennis said he would also take care of this. But again, we haven't heard from him since. More

Report | Print

Horrible experience. Bought a certified preowned 2021 Infiniti QX50 here. The car was delivered to us in absolutely filthy condition, I mean it looked like it hadn't been Bought a certified preowned 2021 Infiniti QX50 here. The car was delivered to us in absolutely filthy condition, I mean it looked like it hadn't been washed in a year. Floor mats were still in the trunk, plastic liner still on the floor. We had to install them ourselved after taking delivery of the vehicle. Then, we get in the car and turn it on, and the gas tank was completely empty. After spending $35k of hard earned money at this so called "luxury" car dealer, we couldn't even make it home without having to go to the gas station and spend another $75 to fill the car up. On top of that, the car we traded in had a full tank of gas because we didn't want to be those people who traded a car in with no gas! This was a pitiful and highly disappointing car buying experience. The worst part is, no one tried to do anything to make it right. They said we could come back for a detail, but we live in San Leandro which is 40 minutes away, so now we have to drive an hour and a half to get the car cleaned. And by the time we figured out there were no floor mats installed and the car had no gas, they were already locking up. All in all, the experience basically amounted to them rushing to get our money and get us out of there so they could go home without even a thought about the kind of experience they were giving their customer. Buying a car is supposed to be exciting, but we drove home pretty disappointed. More

Report | Print