Adam Toba

Very pleased with the vehicle. Initial salesman was good. Financing process extremely flawed. $25,000 down and 10 days later, we still have no copy of our contract. This is unlike Initial salesman was good. Financing process extremely flawed. $25,000 down and 10 days later, we still have no copy of our contract. This is unlike any dealership we have ever dealt with. And it is ultimately inexcusable. We of course will not recommend this dealership going forward. More

Report | Print

The entire custom order experience started out great. Once the truck arrived and I was transferred to the sales department, everything went downhill. From the lies and mis-truths from the sales rep, to t Once the truck arrived and I was transferred to the sales department, everything went downhill. From the lies and mis-truths from the sales rep, to the financing managers, directors etc. It was a huge negative. Truck was received damaged in shipment. No offer to repair or discount for the truck. I received automated emails from the dealership from the General Manager Henry Finley, it included his email address. I replied to his email that I would love to give my feedback on the purchase that Friday afternoon after I took delivery of the truck. Over 2 weeks later, I never heard from him. So many odd conversations with the sales rep. From a late night phone call asking me if I wanted to use his discount and get a bed liner applied. Just $500 cash... Being told I couldn't use a Ford PCO and X-plan in the same transaction. I had a DIO of the keyless entry pad, and requested it not be installed on the truck so I could place it where I wanted. It was installed on the door. But the mudflaps were not. Huge scratch on the driver rear fender. Sales rep offered zero resolution to repair it before delivery. All he kept saying was it didn't happen here. It is hand wash only due to the size, was never sent thru an automated wash. I understand that. Which means it was damaged in transit on the rail cars. On the day of delivery, I flew in from out of state. I thought they would have all the paperwork completed on their end, I would sign a few papers, hand over a check and walk away. Nope! Spent over 3 hours there waiting on finance. I was offered a bottle of luke warm water for my troubles though. All in all, A depressing finish to an event I had waited months for. If I choose to order a new Ford EVER again, I think I will go to another dealer. More

Report | Print

Was able to get a great deal and value for our new vehicle! Overall pleased with our purchase from this dealership. vehicle! Overall pleased with our purchase from this dealership. More

Report | Print

We were pleased with the great customer service JD provided. He’s professional, respectful and knowledgeable. We definitely would recommend everyone to come by and ask for JD. He will provide the utmo provided. He’s professional, respectful and knowledgeable. We definitely would recommend everyone to come by and ask for JD. He will provide the utmost customer service. Thank you God for blessing us with this opportunity. More

Report | Print

Jayden W. was a fantastic salesman. He was very knowledgeable about all the vehicles we test drove! He didn’t pressure us. Dealership needs to come up with a b was a fantastic salesman. He was very knowledgeable about all the vehicles we test drove! He didn’t pressure us. Dealership needs to come up with a better system and not keep customers waiting for hours to get the best deal. Haggling is a huge waste of time!! More

Report | Print

Purchased from McCombs Ford West recently and my experience was a Blessing. Alisha Zamora was so professional and proficient. As soon as we arrived we were approached by Alisha without pressuring experience was a Blessing. Alisha Zamora was so professional and proficient. As soon as we arrived we were approached by Alisha without pressuring us. She is very knowledgeable about all features and technology of the vehicles. Anyone looking for a great deal should give McCombs Ford a try. Starting with Alisha until the end with the Financial Director everything was an absolute awesome success. More

Report | Print

Awesome sales, finance and service team on site. They will get you on the road with the right vehicle you are looking for. They will get you on the road with the right vehicle you are looking for. More

Report | Print

They work real hard to find the right vehicle suitable to your needs. Excellent service. your needs. Excellent service. More

Report | Print

It was an awesome experience. They explained everything to us and everything went smooth. I will highly recommend Al Uribe the salesman to family members and friends, and the fina They explained everything to us and everything went smooth. I will highly recommend Al Uribe the salesman to family members and friends, and the finance person Allan More

Report | Print

Knowledgeable and negotiated in good faith. They did all they could to solidify the sale. They did all they could to solidify the sale. More

Report | Print