Adam Ridge | Page 2

The best Customer Service I have ever experienced My greatest fear for going to a dealership was fear of meeting a fast talking Salesperson and also a fear of being pushed to make quick decisi My greatest fear for going to a dealership was fear of meeting a fast talking Salesperson and also a fear of being pushed to make quick decisions. When I first stepped foot at Leith Volkswagen of Raleigh NC on Thursday March 12, 2020 after I felt and made a decision that my old car was no worth fixing and thereby went to look for my future car, I was approached by a calm, respectful, polite and knowledgeable Salesman name Troy Haynes. He made me feel very relaxed, not pressured and at the same time systematically furnished me with relevant information for the type of car I was looking for and much more about VW cars and specifically my car that I did not know. Volkswagen of Raleigh was actually the first 4 of several dealership stops I had on my list for car shopping but with Troys Knowledge and Professionalism, Leith Volkswagen of Raleigh became my 1st and last stop for car shopping. I purchased a clean 2016 VW PASSAT on Saturday March 14th two days later which looks like a new car and I have absolutely no regret. 4 days after I purchase my car, There seem to be a slow leak from one of the tires which I brought to Troy's attention around 7:15 PM on Wednesday evening and he advised me take it to the Services department first thing the next morning. To my surprise, Troy volunteered to come to work that morning to take my wife to work since she was the one using this car. My wife drove this car and I drove the other car and I then went to work without getting late for work. I have never in my life experienced such an exceptional Customer Service. I recommend leith VW of Raleigh for your next car purchase and services and I know this because I have been servicing my car there for the past 3 years with no issue. Thanks Troy Haynes, You are a very good man and I hope that you are being reasonably Paid at Leith VW of Raleigh North Carolina. The Finance Person was also great and he told me about the IAS protection. Special Note: Many thanks to the Service Manager Adam Ridge and Joe Mello. They truly had my car Service needs at heart. Great people. I feel blessed !!!! James, Raleigh, NC More

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A great experience with an excellent sales staff I'd been speaking about a new car with salesperson Michael Gorzkowski for a couple years. Michael is a superb guy, and I knew I'd purchase my next veh I'd been speaking about a new car with salesperson Michael Gorzkowski for a couple years. Michael is a superb guy, and I knew I'd purchase my next vehicle from him. He made it a totally pleasant experience. I also enjoyed working with sales manager Max Alexander and finance manager Abdul Yasin. I also want to mention that Adam Ridge, manager of the service department, is outstanding. I've been taking my VWs their for service for years. More

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I had a memorable experience at the dealer. Michael Gorzkowski handled the process in the most professional manner and made it comfortable for us. We will go to Michael whenever we need to purchase a Gorzkowski handled the process in the most professional manner and made it comfortable for us. We will go to Michael whenever we need to purchase a vehicle in the future. More

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New Lease Leith VW in Raleigh provides excellent customer care. The sales people are straight forward and honest. The service department actively anticipates pr Leith VW in Raleigh provides excellent customer care. The sales people are straight forward and honest. The service department actively anticipates problems and corrects them often without charging me. For instance during one service visit, they polished my badly crazed headlight lenses to a near new appearance. The Leith people do a lot of things that make me come back (this is my third VW I have leased from them). More

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Great Car Buying Experience! Prompt, friendly, helpful! Bought my 5th VW. Mike took his time and didn't push us; he answered questions or found someone who could. James accommodat Prompt, friendly, helpful! Bought my 5th VW. Mike took his time and didn't push us; he answered questions or found someone who could. James accommodated a later test drive on Saturday...Thank you!! Overall Great Experience Buying Our Car!! We were treated like friends, which is unusual at a car dealership these days. Shanna took her time sharing her VW experiences, and Adam Ridge did an amazing job answering questions about our used car. More

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