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Adam Mennella
Adam Mennella at Brilliance Subaru

Adam Mennella

Service Advisor

Brilliance Subaru

1500 N. Randall Rd
Elgin, IL 60123

4.9
76 Reviews
4.9

76 Reviews

Write a Review

76 Reviews of Adam Mennella

November 10, 2024

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Employee Rating

Great service! It was very smooth from the time I drove in to the service area through the finish line. This was my first service visit with Subaru and it was very More

by Susan M
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 18, 2024

Brilliance Subaru responded

Susan, Thank you so much for the wonderful review. I am glad that we took care of you for your first service visit and we look forward to seeing you next time. Jim DaLuga General Manager

November 02, 2024

Dealership Rating
Employee Rating

Friendly from the moment I pull in. Listen to what I need done and what I need looked at More

by Auntiebaclark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rich Dencs

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Nov 10, 2024

Brilliance Subaru responded

Auntiebaclark, Thank you so much for the 5 star review and feedback, we appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager

October 19, 2024

Dealership Rating
Employee Rating

Staff is friendly, informative, thorough. Much thought put into customer's comfort while waiting for service. More

by WD35
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 27, 2024

Brilliance Subaru responded

WD35, Thank you very much for the amazing 5 star review. We appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager

September 12, 2024

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Employee Rating

Good experience. They listened to my concerns and addressed the problems with video and photo evidence. More

by DWW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derek Thomas , Kim

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Sep 30, 2024

Brilliance Subaru responded

DWW, Thank you so much for the 5 star review, we appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager

June 14, 2024

Dealership Rating
Employee Rating

Service experiences here are always pleasant, friendly, efficient and accurate! Thank you again!! Everything is explained thoroughly!! More

by bbqlynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lisa Kilhefner, Rich Dencs, Derek Thomas

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Jun 27, 2024

Brilliance Subaru responded

bbqlynn, Thank you very much for the 5 star review and feedback. We appreciate the business and your loyalty to Brilliance Subaru, see you next time! Jim DaLuga General Manager

April 30, 2024

Dealership Rating
Employee Rating

This is 2nd car bought here. Both times Dan Pagnnotta made the transaction simple abd stress free with no surprises and everything straight forward. I highly recommend! More

by leo95993
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Ring, Dan Pagnotta

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May 12, 2024

Brilliance Subaru responded

leo95993, Thank you so much for the 2nd vehicle purchase from Brilliance Subaru. I am glad to hear that you like working with Dan Pagnotta, he has been providing exceptional customer service since we opened Brilliance Subaru in 2014. We look forward to purchase #3! Jim DaLuga General Manager

April 04, 2024

Dealership Rating
Employee Rating

The service department is better than any dealer I have ever dealt with. They make the process vey smooth and explain things thoroughly. More

by Juan Perez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lisa Kilhefner, Rich Dencs, Derek Thomas

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Apr 07, 2024

Brilliance Subaru responded

Juan, Thank you for such an AMAZING review. We really appreciate your business and confidence in our service team. Jim DaLuga General Manager

March 27, 2024

Dealership Rating
Employee Rating

Very personable folks and quick thorough service. Al questions were answered i depth and courtiosly. More

by Bschwemler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ed Troike

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Apr 01, 2024

Brilliance Subaru responded

Bschwemler, Thank you very much for the 5 star review. We really appreciate the business and we look forward to seeing you next time. Jim DaLuga General Manager

February 29, 2024

Dealership Rating
Employee Rating

Knowledgeable, courteous, thorough. They explained everything along the way. Dealership is clean and well organized. More

by Justlou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lisa Kilhefner, Rich Dencs, Derek Thomas

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Mar 04, 2024

Brilliance Subaru responded

Justlou, Thank you very much for the 5 star review and feedback, your business is much appreciated and we look forward to seeing you next time. Jim DaLuga General Manager

January 31, 2024

Dealership Rating
Employee Rating

Outstanding customer service and attention to detail. Kimberly is so professional and knowledgeable, she's truly an asset for the company. More

by mikebachal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lisa Kilhefner, Rich Dencs, Derek Thomas , Kimberly Winchell

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Feb 04, 2024

Brilliance Subaru responded

Mikebachal, Thank you very much for the wonderful review and feedback regarding your experience with Kim. Kim has done an amazing job since we opened the Express Service department and we are grateful for your business. Jim DaLuga General Manager

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