Adam McLaughlin

Omar was a nice individual who was extremely honest and straight forward. After a long day of work and a 45min drive we called ahead and took the car for a quick test drive on our own. Attempted to work on straight forward. After a long day of work and a 45min drive we called ahead and took the car for a quick test drive on our own. Attempted to work on a deal for a Used Ford Explorer and the car smelled bad of smoke but otherwise very well kept. Got an extremely lowball offer for our trade in that we weren't expecting much out of anyway. Sales Manager wasn't interested in any counter offers on trade in price then commented on maybe something more in our "price range" other than the explorer without even asking what our budget was. We never got to the point in the financials or what our budget was. He looked at how we were dressed and what my wife was drive and determined we didn't have enough money for something more expensive. Little did he know we both make well over 100k a year each and had the money to get whatever we wanted. Will not be visiting this dealership again and I wouldn't recommend going here if you're not dressed like you make more money. More

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Great sales and the service center was second to none would bring my car for service going forward . Thank you would bring my car for service going forward . Thank you More

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I was in need of a 4wd vehicle and found it on line at Imperial Ford. I worked with Lynda, who went way out of her way to make my purchase easy and fast. I urge everyone who needs a car to go to Imperia Imperial Ford. I worked with Lynda, who went way out of her way to make my purchase easy and fast. I urge everyone who needs a car to go to Imperial More

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I don’t think I have ever had to work harder to buy a used car in my life. And looking back on the entire situation, there were so many red flags that I pushed through just to get to the finish line that used car in my life. And looking back on the entire situation, there were so many red flags that I pushed through just to get to the finish line that I should have walked away when I had the chance. My sales rep Tom did a good job overall. He wasn’t pushy, was as honest as he could be and really played the “it’s not me, it’s the GM” card very well during negotiations. The problems began once I put a deposit down on the car and had to work with the GM. This dealership needs some serious work in customer experience and paperwork processing. At the time I put the deposit down, I was told that the dealership has the car title but the RMV was taking one week to process due to COVID. Of course, none of that was true. When checking the title on the RMV site, it said it was still with the previous auto loan company. I checked every day for a week - no progress. So I wasn’t surprised when the one week mark came and there was still no update on the car. Two weeks go by. Still nothing. Lots of “we’re working hard” and more blame on the RMV. Three weeks to by. Finally, I had enough. I called the RMV to check the progress. Turns out the title had not been processed at all and they didn’t even have it yet. The previous auto loan company still had the virtual title. I call the GM and he never calls me back. In order for me to get the car that I wanted, I realized I was going to have to do all the work. I had to call the previous auto loan company and talk to a representative. Found out that the title had been sent to the dealership THREE WEEKS AGO. I drove to the dealership, put my phone on speaker and connected the GM with the representative. Turns out they hadn’t spoken in three weeks! Once I called the GM out for not passing the title to the RMV fast enough, it miraculously ended up being ready to be sent to the RMV while I was still on the sales floor. So I again called the RMV on speaker and had the GM confirm everything over the phone so the RMV could mail the title to the dealership. That happened on a Thursday night and took about two hours of my time. I had the title and the car by Tuesday morning. I then proceeded to wait a week for the registration to be completed. When I came back a week later, they lied to me and said my insurance agent never sent anything over to them even though my agent CC’d me on the confirmation email from the dealership saying they received the necessary paper work. So I ended up waiting two more hours for them to complete the paper work. Oh, also there was a new chip the size of a quarter on the windshield when I first got there after not seeing the car for nearly a month. No mention of it from anyone even though the car had been “inspected as part of the certified pre-owned mandatory check list.” I have never had to advocate on my own behalf as much as I had to do for this car. That is not how the car buying experience should go. Then when I finally went to go pick up the car, the GM came over at the end of the financing to tell me that “while I appreciate the work you did to help with your purchase, we actually did it all and you just called on the right day when things were already moving forward.” Oh, and he made sure to ask for a review. Well, Imperial Ford, here’s the review you asked for. I am very disappointed in my car buying experience and will not be returning for any service or future purchases. So if you decide to venture to the Imperial Ford lots, just be prepared to work your tail off for the car that you want - because no one there will lift a finger for you. More

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Dean Childs, the sales consultant that helped me at Imperial Ford was one of the most professional and helpful salesmen I have ever had the privilege of meeting and working with. I would highly recomme Imperial Ford was one of the most professional and helpful salesmen I have ever had the privilege of meeting and working with. I would highly recommend Dean to all my friends and family and will always recommend Imperial Ford. More

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All I can say is that my experience at Imperial Ford was exactly what a car buying experience should be. I had been on the search for a new car for a while. It being my first car buying experience, I wanted exactly what a car buying experience should be. I had been on the search for a new car for a while. It being my first car buying experience, I wanted to make sure to do a bunch of research before I moved forward with a vehicle or dealership. I finally found one at Imperial Ford and made some calls to get the ball rolling. Once I stepped in I was placed in the hands of Dave Bertulli. He was very welcoming, honest, and thorough. After many failed attempts at other smaller dealerships, my wife and I hopped in and knew right away this was the car for us. It was clean, drove great, and felt brand new to us. Dave was ready for us when we got back and made the process smooth and painless. We even saved several hundred off the Original Sticker price without any discussion at all. Next was financing with Ahmad Al-Jallad. He was super personable, fair, and detailed. He got us the perfect loan and was very open, honest and in line with how we wanted to pay for the vehicle. They also do a very thorough inspection and detail before they hand you over the keys. All in all, do yourself a favor and at least check these guys out. You will not be disappointed. More

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Fantastic experience at Imperial Ford. Went in price shopping and left with new vehicle a few hours later. Business manager Bob Pierce was amazing. I went to dealership with a specific monthly payment shopping and left with new vehicle a few hours later. Business manager Bob Pierce was amazing. I went to dealership with a specific monthly payment number in mind and he matched it exactly. More

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Dave Bertulli was absolutely amazing with helping us find our new car. We’ve bought multiple vehicles from imperial due to Dave helping us, and we’ll continue to go back! our new car. We’ve bought multiple vehicles from imperial due to Dave helping us, and we’ll continue to go back! More

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Very cool dealership. Huge. Lots to choose from. Great staff. Dave is the best. I bought a couple cars from him and tell all my friends to go see him. He is so easy. Knows exactly what we are looking fo staff. Dave is the best. I bought a couple cars from him and tell all my friends to go see him. He is so easy. Knows exactly what we are looking for. More

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Enjoyed the positive experience! Highly recommend Imperial Ford We went to Imperial Ford in Mendon looking to purchase a used vehicle. Our salesman Dave Bertulli was available and was quite helpfu Imperial Ford We went to Imperial Ford in Mendon looking to purchase a used vehicle. Our salesman Dave Bertulli was available and was quite helpful in our search for the perfect one that fit our budget. He found several cars in their inventory for us to choose from. After test driving several, we found exactly what we were looking for! Once we signed the paperwork, Dave made sure the car was available to drive home the very next day. More

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