Adam Manroel

While I was out of town, my elderly mother went to Miracle Toyota for an oil change. While she didn’t get her car there originally, she owns a Toyota and thought going to the dealership was best when Miracle Toyota for an oil change. While she didn’t get her car there originally, she owns a Toyota and thought going to the dealership was best when she retired and moved closer on a fixed income. While at the dealership last Friday for an Oil Change, she was repeatedly approached about selling her car due to the low milage and great condition. She declined multiple times. She was then told that in addition to her $75 oil change, they really needed to switch out all of the fluids in her car, and her new total would be around $600. She’s a trusting person and believe the good in others so agreed. They finally returned telling her that she needed 4 new tires but that they could offer financing through them for everything making it affordable. Since I wasn’t available by phone, she trusted them and moved forward. Her total for all of this ended up ~$2400!! When I returned home 2 days later, I checked in with her and learned what had happened. She sent me photos of the invoice and quickly noticed that they sold her 4 top of the line sports tires, which were completely unnecessary. After a quick google search, I found the tires that she purchased at a competitor with installation for over $700 less. Additionally, there were other tire options for her vehicle that were much less expensive and a fraction of the cost. Immediately I was hopeful that we may be able to return the tires or agree to some sort of price matching before my Mom would have to pay monthly for 2 years on these tires. Although it was a Sunday, we called to see if there was a return policy or price matching but no one was available. The first thing the following morning, we called and spoke with Frank, a service manager at Miracle Toyota. Not only was he unwilling to work with us, he also stated that “dealerships will always charge people more” and that next time “we should be sure to come with her to avoid these things.” Ultimately we were told that if he tried to offer a discount or provide money back it would show that they did something wrong and refused. I understand that my Mom agreed to the purchases above and that her hand wasn’t forced. A business is allowed to charge (or overcharge) for their services, as they would like. I also believe that supporting a business also means supporting their business practices, which include taking advantage of someone like my Mother. There are plenty of businesses that work with integrity and value their customers. I would urge you to find one of those before providing your business to Miracle Toyota. More

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Best dealership as I would recommend to family and friends. Very knowledgeable and courteous 🙏 thanks friends. Very knowledgeable and courteous 🙏 thanks More

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