Adam Goldstein

He is the worse general manager he does not care about customers and or helping them and depending on the customers nationality I feel he treats certain Customers differently and acts like he does not kno customers and or helping them and depending on the customers nationality I feel he treats certain Customers differently and acts like he does not know anything More

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This is the worse dealership ever I bought a certified pre owned car and my car was at the service department more then i had it and then my transmission went 2 years later they were no help in getting ir pre owned car and my car was at the service department more then i had it and then my transmission went 2 years later they were no help in getting ir fixed and the general manager did nothing and acted like he did not know anything and they just have the worse service manager who don’t care about certain customers I feel respectfully if you are not white then it is xxxx you as a customer More

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Absolutely great experience working with this team on a new buy! Jason, Jon and Adam were absolutely great to work with and highly recommended. new buy! Jason, Jon and Adam were absolutely great to work with and highly recommended. More

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Customer service was great! Staff is was very professional and quick to respond either by text or email. Staff is was very professional and quick to respond either by text or email. More

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Michael Howard & Adam Goldstein provided exceptional customer service. I was not treated well when visiting other dealerships on my search for a new vehicle. Infiniti went above & beyond for me. I was t customer service. I was not treated well when visiting other dealerships on my search for a new vehicle. Infiniti went above & beyond for me. I was treated with respect and all of my questions were answered with absolutely no surprises at signing. This was the most straightforward experience. Not to mention the Qx60 I purchased is a beautiful suv with unmatched quality to any other vehicle I looked at. Highly recommend!! More

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This dealership is run at a very high level and the staff in all departments work together as a team. in all departments work together as a team. More

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The folks at Infiniti Of Norwood are such pleasant people and it's always a pleasure seeing and dealing with them. They're amazing people from sales to service, they're professionalism is second to none and and it's always a pleasure seeing and dealing with them. They're amazing people from sales to service, they're professionalism is second to none and it gives my family and I peace of mine to know that we're well taken care of. More

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Excellent shopping experience, no pushing and no hassle. Everyone is courteous and knowledgeable. Working with Adam G and Michael H was a great experience. I thoroughly enjoy my new vehicle and will be Everyone is courteous and knowledgeable. Working with Adam G and Michael H was a great experience. I thoroughly enjoy my new vehicle and will be back when it is time for another! More

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I'm not sure I could be any more disappointed. Run around, run around, run around. Standard sceevy car dealership behavior here. From the finance office to the service center, there is nothing goo Run around, run around, run around. Standard sceevy car dealership behavior here. From the finance office to the service center, there is nothing good to say about Infiniti of Norwood. Buying a certified pre-owned car means nothing to guys at this dealership. I recently took my car to get the wheels refinished at an external shop and needed a wheel lock and a set of lug nuts for proper removal. I found out that these items were removed from the car prior to sale and so I contacted my dealership. They would not provide what I needed for proper removal of the wheels, regardless of the vehicle being incomplete at sale. A wheel lock key (at the BARE MINIMUM) and an extra set of lug nuts comes with all CPO vehicles. I am just disgusted with response from the guys here. They forced me to pay my $70 for what should have come with the car, being a CPO vehicle. When I mention standard car dealership behavior, I'm alluding to the fact that the VAST MAJORITY of car dealerships put on a happy face, try to hold your hand and befriend you during the car buying process. It's all an illusion. They will never help you if you buy an additional warranty, a CPO vehicle with built in protection warranty, or anything post sale. You're nothing to these people. They don't care. It's all about getting a sale, and nothing matters after. YOU mean nothing, they already have your money. That's the message I'm getting here. Facing potential customers and getting them to buy a car is the mission at this dealership. Your post buying experience will be nothing short of disgusting and leave you with a bitter aftertaste. Special mentions: I'm really disappointed by Robert Ross, or 'Ross McWillaims'. He was unwilling to make the situation right regarding the another set of lug nuts and a wheel key. He was insistent that I had lost the wheel lock key and extra set of lug nuts and would not help me out whatsoever. He said that 'we sold you the car a year ago and I cannot provide you another wheel lock key'. For the record, a wheel lock key is STANDARD with a vehicle, it's like receiving a spare key to a car. This guy had every opportunity to make things right and earn a repeat customer, but he did anything but that. Super sad and poor business practice from this guy. Adam Gianan. The individual who sold me the car. Whenever a problem with the car arose, he would always put it off to his manager. He would never deal with problem directly. The car, prior to sale, had nicks and cuts on the wheels, and after mentioning this to him, he arranged for service to buff them out. They did an acceptable job, just enough for a sale. External wheel shops have assured me dealerships do just enough to make wheels look presentable. I have no doubt about this after this experience. Infiniti of Norwood has left such a bad impression on me. I'll never return. I'm never going to pay $500 + for service with them again, and they'll never sell me a car again. This dealership is a primary reason why the model of selling cars in America is changing. Overtime, Infiniti of Norwood, like so many others, will cease to exist, and the direct to consumer from manufacture auto sale model will prevail. That seems like a far better way to go. Dealing with an intermediary (dealership) has never been a good experience. All of these guys are snakes. More

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Best service in Massachusetts. Great team, very professional. Best in class management team. Always honest. I will only bring my car to Infiniti of Norwood. Great team, very professional. Best in class management team. Always honest. I will only bring my car to Infiniti of Norwood. More

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