Abdel Trabelsi

I purchased this car on 1/5/25 but have held off writing a review until many issues were resolved. I worked with sales rep Mike Serverino and finance mgr. Ayoub Lazaar and later Abdel Trabelsi. I had inten a review until many issues were resolved. I worked with sales rep Mike Serverino and finance mgr. Ayoub Lazaar and later Abdel Trabelsi. I had intended to pay cash for a used 2022. BMW X5Drive 40i. The sticker price was $42,782 online but the contract was written for $43,600 because I was a new customer. I was also informed that if I intended to pay cash and not finance there would be an additional surcharge of $1,000. (I should have walked out then but I live in Ocala and wanted to get the sale handled.) I was persuaded to finance thru Capital 1 and told I would save money by going this route and paying it off immediately. The contract price the sales rep presented me was filled with many additional dealer warranty add ons; AVC Appearance protection $1,829, Three for One. $2232, AWS Maintenance $1500 and AWS Gap coverage $1200. I told the sales rep and the sales manager I was not interested in any of these products but if they wanted to provide me with information I would take it under consideration at a later date. My contract was signed with electronic signatures in a cut and paste method. I assumed I would see a final paper copy before I left the finance office. It was getting close to 5pm and I was finally presented my contract on a UBS flash drive. No paper contract to review. The following morning I opened to document to discover that all of these warranties had been added to my contract and were being financed by Capital 1. The contract with the add ons taxes and fees totaled $54,900. I immediately called the sales rep and had conversation with the finance department. I paid off the loan 9 days later but it took many phone calls, certified letters and forms to complete and I finally got all but the $1,800 back for the upholstery appearance protection in mid February. I can honestly say this has been the worst car purchase experience I have made in my life. It took all the joy out of having a new car and I still can not fathom the dishonesty I encountered from this dealership. I simply write this a a warning to future customers to review your contract on paper before you walk out the door. More

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Awesome customer service ! Every one was super nice and friendly and you could reach someone to for help at anytime Every one was super nice and friendly and you could reach someone to for help at anytime More

by alexiswhite4766 Verified Customer Verified Customer

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They were good when it came to working with pricing. Iderson did a good job helping me find the right car. Iderson did a good job helping me find the right car. More

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Been with them for 4 cars. . kind and always takes care of me. Gorge, Simon, for got the name of the gentleman who did my paperwork when I 1st bought the car. But he was amazing . kind and always takes care of me. Gorge, Simon, for got the name of the gentleman who did my paperwork when I 1st bought the car. But he was amazing Service is amazing!! Carols, Mia I don't hqve enough space to write on how and what I think of them. FREAKING OUTSTANDING!! thank you yo the whole team. More

by COLLEENNNZ Verified Customer Verified Customer

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The establishment was well ventilated with plenty of room to sit and not be crowded. It was nice and clean with a welcoming environment. to sit and not be crowded. It was nice and clean with a welcoming environment. More

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Tyler was the most pleasant salesperson I've ever met! He helped us find the SUV Hybrid we were looking for. We were so satisfied with Tyler and Greenway KIA! We had a KIA Amanti that was 17 years old and He helped us find the SUV Hybrid we were looking for. We were so satisfied with Tyler and Greenway KIA! We had a KIA Amanti that was 17 years old and another KIA Cadenza that is 11 years old! We've never had a problem with any Kia we've bought! And we bought a Kia Sorento Hybrid! What an amazing vehicle! Again, Tyler got us the best deal! My husband and I are very happy! More

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I would like to thank Alfredo and his team for being so professional, knowledgeable and highly trained in customer service. I don’t make these statements lightly. There is a saying that 5 stars is the be professional, knowledgeable and highly trained in customer service. I don’t make these statements lightly. There is a saying that 5 stars is the best but if I could I would give then 10 stars for making my vehicle buying experience the very best Once again I would like to thank Alfredo and his team and if I know is looking to buy a vehicle I will recommend purchasing from Greenway Kia East. Sincerely Jeffrey Verjinski More

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Overall my experience was great. Our Sales person Tyler made the experience much better. I would recommend Greenway Kia to others. Our Sales person Tyler made the experience much better. I would recommend Greenway Kia to others. More

by Arianna Verified Customer Verified Customer

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The dealership was great. Yoannel was a great facilitator who helped both myself and Kia get a good deal done for both sides. Appreciate his effort and the rest of the crew! Yoannel was a great facilitator who helped both myself and Kia get a good deal done for both sides. Appreciate his effort and the rest of the crew! More

by youssefynwa Verified Customer Verified Customer

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This was my first purchase on a new vehicle in 14 years! I was dreading the idea to go into a dealership and spend hours to purchase a vehicle, however, I was wrong. At Kia East, they made the experience sm I was dreading the idea to go into a dealership and spend hours to purchase a vehicle, however, I was wrong. At Kia East, they made the experience smooth. No games. Simon and everyone involved worked with me. It was a pleasant experience all around! Go see Simon for your next car purchase!! More

by maxiesellers1727 Verified Customer Verified Customer

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