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Abby Lopez
Abby Lopez at Audi Dallas
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Abby Lopez

Cashier/Extended Warranty

Audi Dallas

5033 Lemmon Ave
Dallas, TX 75209

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4.4
17 Reviews
4.4

17 Reviews

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17 Reviews of Abby Lopez

November 06, 2024

Dealership Rating
Employee Rating

Over priced. I took my car in for over heating, $4,000 later each I was in SHOCK. Detail on invoice I see screws for $6. They said they would discount the evalua More

by Craigdailey2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Daniel McClure, Marvin Clayton, Erik Muniz, Andy Mireles , Alan Cavin, Katelyn Neu, Brandon Hunter

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Nov 06, 2024

Audi Dallas responded

Craig, we are sorry to hear that you are still discontent with the pricing of your recent service visit and appreciate your continued feedback. Unfortunately, there is was active recall on your car and the vehicle is out of factory warranty by both time and mileage by a substantial margin. We checked in with our team and understand that Eric reached out to discuss your frustration and ultimately ended up providing you a $200 refund towards the total to assist with the costs you were concerned about including miscellaneous parts like screws. If you would like to follow up additionally, you may always reach our Service Manager, Brandon Hunter directly at bhunter@audidallas.com or 214-561-1849 and he would be happy to discuss your concerns. We appreciate your business and your feedback and look forward to serving you additionally. Take care and best wishes!

October 23, 2024

Dealership Rating
Employee Rating

Make it easy for you to service my vehicle and made to feel appreciated always More

by jasjack853
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marvin Clayton

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Oct 23, 2024

Audi Dallas responded

jasjack853, thank you for sharing 5-stars! We're pleased to hear our team made service easy! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

September 06, 2024

Dealership Rating
Employee Rating

Great service, they arranged for car service back from the dealer then back, very quick. Sent a video of the car, never received one before at other dealers. More

by adisanto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marvin Clayton

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Sep 07, 2024

Audi Dallas responded

adisanto, thank you for sharing 5-stars and noting great service! We appreciate your praise and mention of our video wrap up. Let us know when we may serve you additionally. Thanks again!

May 31, 2024

Dealership Rating
Employee Rating

The service at Audi is excellent. I have had my car for one year and love it! More

by Janet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel McClure, Marvin Clayton, Erik Muniz, Andy Mireles , Alan Cavin, Katelyn Neu, Brandon Hunter

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May 31, 2024

Audi Dallas responded

Janet, thank you for sharing 5-stars and noting our sevice is excellent! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

December 29, 2023

Dealership Rating
Employee Rating

Service was excellent. Easy to book appointment. Service was completed on time. Very happy with Audi Dallas. More

by nardhau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel McClure, Marvin Clayton, Erik Muniz, Andy Mireles , Alan Cavin, Katelyn Neu, Brandon Hunter

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Dec 29, 2023

Audi Dallas responded

nardhau, thanks for sharing 5-stars and noting your time with us in service! We appreciate your business and your feedback. See you next time. Thanks again!

July 15, 2023

Dealership Rating
Employee Rating

Service was amazing. Every time I go to the dealership I’m treated so well! More

by margaretlodom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel McClure, Marvin Clayton, Erik Muniz, Andy Mireles , Alan Cavin, Katelyn Neu, Brandon Hunter

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Jul 16, 2023

Audi Dallas responded

margaretlodom, thank you for sharing 5-stars and mention of amazing sevice! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

March 15, 2023

Dealership Rating
Employee Rating

Excellent service and personal. Without question this is a well run and managed family dealership. 👍 More

by joemondjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marvin Clayton, Alan Cavin, Brandon Hunter

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Mar 15, 2023

Audi Dallas responded

joemondjr, thank you for your 5-star praise! We're happy to hear our team provides excellent service! We appreciate your feedback and look forward to serving you additionally in the future. Thanks again!

July 27, 2022

Dealership Rating
Employee Rating

My repairs and maintenance were done in a timely manner and I felt the charges for the service were quite reasonable. More

by Airborne1977
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Andy Mireles

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Jul 28, 2022

Audi Dallas responded

Airborne1977, thank you for your 5-stars. We're glad to hear our team completed your repairs in a timely manner! We appreciate your feedback and look forward to serving you additionally next time. Thanks again!

February 23, 2022

Dealership Rating
Employee Rating

Audi Dallas is a very good place to shop and service your Audi vehicle. The staff is professional and polite. Experiences vary, however. Mine have always been good. More

by Cblackbusiness
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Oscar Miranda

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Feb 23, 2022

Audi Dallas responded

Cblackbusiness, thanks for the 4-star rating! We're glad to hear our staff is professional and polite! Let us know what we can do to earn 5 stars next time you visit. We look forward to seeing you again! Best wishes!

September 24, 2021

Dealership Rating
Employee Rating

Always a smooth experience. Staff always takes good care of me. Very diligent communicating with me where my car is in the process. More

by zuvetjan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Erik Muniz

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Sep 25, 2021

Audi Dallas responded

zuvetjan, we appreciate the 5-stars and mention of a smooth experience with diligent communication Thanks for sharing praise and let us know when we may assist you next. Best wishes!

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