Abby Gaetz

Professional, courteous and "friendly" throughout the process. First time I walked away from a car dealer, not thinking I was somehow screwed. process. First time I walked away from a car dealer, not thinking I was somehow screwed. More

by garyb925 Verified Customer Verified Customer

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I love shopping with Jonathon. He’s one of the best salesman in the universe very knowledgeable very intelligent very respectful very nice very helpful. Very happy very caring. ver He’s one of the best salesman in the universe very knowledgeable very intelligent very respectful very nice very helpful. Very happy very caring. very responsible. I got a best deal with him. He helped me a lot. The only reason I bought a car from Santa Barbara Alexa because he’s the best and I love shopping at Santa Barbara Lexus. I’m very happy feeling very special. Thanks for all the help and love. More

by paul.singh6137 Verified Customer Verified Customer

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Great experience! I usually dread having to buy a new car but my experience at DCH Lexus of Santa Barbara changed that. Their professionalism, friendliness and expert c I usually dread having to buy a new car but my experience at DCH Lexus of Santa Barbara changed that. Their professionalism, friendliness and expert customer service were top notch! More

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Wonderful buying experience with Abby @ DCH Lexus of SB Abby was extremely knowledgeable about all of the Lexus models I considered before deciding to purchase a 2020 ES350 Luxury Sedan. She was courteous Abby was extremely knowledgeable about all of the Lexus models I considered before deciding to purchase a 2020 ES350 Luxury Sedan. She was courteous and I never felt pressured. She reviewed maintenance along with information about their Service Center. Steve in Finance was great to deal with making the paperwork end of the deal a pleasure as well. Finally Mark in Customer Service ran through the entire Car from top to bottom on how to operate all of the features. I absolutely love the car and highly recommend DCH Lexus of Santa Barbara. Gale Belval - Lompoc, CA More

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Fast and easy I have always hated how long it takes to buy a car, not this time. James Porter took a a few details over the phone and gave me a quote before I made I have always hated how long it takes to buy a car, not this time. James Porter took a a few details over the phone and gave me a quote before I made the drive to Santa Barbara. Abbey was great also. They even have dog treats for my friend's dog. More

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Excellent costumer service.Sales and service department Excellent costumer service. Sales and service department people always makes me feel like I’m the only customer there. They are super nice and profe Excellent costumer service. Sales and service department people always makes me feel like I’m the only customer there. They are super nice and professional . More

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DCH Lexus of Thousand Oaks Excellent service here . They really make you feel welcome . 100 Percent Satisfied with everyone who has helped me ! My Salesperson Abby was extremely Excellent service here . They really make you feel welcome . 100 Percent Satisfied with everyone who has helped me ! My Salesperson Abby was extremely easy to work with when I bought my Lexus ES 350 . I highly recommend her . More

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Great first time buying a luxury car Abby and the finance team were so helpful before, during and after the sale. This is my first purchase of a brand new luxury car. I know that i will b Abby and the finance team were so helpful before, during and after the sale. This is my first purchase of a brand new luxury car. I know that i will be back at DCH Lexus of Santa Barbara for the next couple. 😊 More

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Robin and the team at DCH Lexus of Santa Barbara Robin was very helpful in helping us to purchase our new car , all of the staff were a pleasure to work with ! Thank you Mike and Vicki Jacobson Robin was very helpful in helping us to purchase our new car , all of the staff were a pleasure to work with ! Thank you Mike and Vicki Jacobson More

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Yes and No Would I buy a car from DCH lexus? Yes and no. Yes because the sales people were pretty decent. No because of the overall treatment. I love dealing wit Would I buy a car from DCH lexus? Yes and no. Yes because the sales people were pretty decent. No because of the overall treatment. I love dealing with great sales people but isnt that kind of part of their job description?? My family and I had recently upgraded to a bigger SUV due to upsizing our family. We saw the car online and was able to work a deal out over the phone since the dealership was close to 3hrs away from where we lived. We ended up driving down to the dealership and the car was a perfect fit for us. The interior condition wasn't the cleanest...in fact I found a hand full of pretzels, a funion, and a vanilla crispy wafer underneath the third row seat. There were also fingerprints all over the back windows. They had the car go back to get detailed and brought it back from being detailed 45min later. Quick detail job I know. I inspected it and found the same food in the back seat and fingerprints. Also there was sand in the creveses of the seats. So I pointed it out and they took it back again. 20 minutes later it came back. Only found 2 pretzels this time and the sand was still there. Instead of having them send it back for the 3rd time I knew it wasn't going to come back any cleaner. So that was strike number 1. After the deal closed it was still daytime and we were unable to see that the front windshield had a hazy coat on it which made it very unsafe to drive at nighttime due to the glare from the oncoming headlights. My husband and I decided that since we were already going to have to pay someone to detail our car since the dealership failed to do, we would see if the detailer could get that film off. He wasn't able too so the windshield was considered damage. My husband called the dealership and they took a couple days to work something out. They needed us to drive to the next city, which is an hour there and an hour back, to pay out of our pockets to get the windshield replaced. They would reimburse us of course but the fact that we have had close to $600 come out of our pockets 3 days after buying the car, not cool. $250 detail job, $292 for windshield, and $50 for the gas we used to drive and get the windshield. We were only reimbursed for the windshield. Just dissapointed that they didnt take responsibility for all of the out of pocket costs. No one should drive away with a new car having to get it professionally detailed themselves on their own time and money. I should have never even had to send the car back to get re detailed. It should have been in mint shape as is. In conclusion if you want to leave the dealership driving a like new car and a safe one, I might add, probably shouldn't go to this one. We've bought a handful of cars over the last 10 years and have never been unsatisfied like we were with this purchase. More

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