Aaron Vleck

I had a wonderful experience here at suburban ford, from the moment i walked in, to the moment i left, i was taken care of. Will definitely be back the moment i walked in, to the moment i left, i was taken care of. Will definitely be back More

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Suburban Ford of Troy was top-notch! I couldn’t have asked for a better experience. Sold my 2019 Buick enclave, and needed something larger. The time the dealership took with me lett I couldn’t have asked for a better experience. Sold my 2019 Buick enclave, and needed something larger. The time the dealership took with me letting me drive three different sizes was very much appreciated. Mark Lange, General manager went above and beyond making sure I knew exactly which one I wanted. I’ve been over the moon with my new Ford expedition max. Joe Grillo my sales rep provided the best service I’ve ever had of a dealership. He went above and beyond explaining different options as well as the paperwork process was simplified. I was able to do everything online Joe delivered the vehicle to my driveway. Went over everything with me. It was much appreciated as I was recovering from double hernia surgery. Suburban Ford of Troy is my new choice for any Ford products I buy. They really treat you like family and that meant a lot to me. More

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Went to buy our vehicle from Suburban. Dan was so helpful. We purchased a used vehicle. He helped on everything. We had the vehicle in for service after purchase for the moon roof sq Dan was so helpful. We purchased a used vehicle. He helped on everything. We had the vehicle in for service after purchase for the moon roof squeaking. No issues perfect repair. Had tires rotated. Small window chips repaired. Dan was helping through the whole part. We noticed the squeak before purchase, and we were told by Dan, that they would look into it. They did. With his help, we have the vehicle we wanted. Dan, thank you!!! We will be back for our next vehicle in July. Such kind, caring, sales. This is the type of person, that everyone wants to deal with. Don’t change that kindness Dan. You were perfect. The GM has to know, that they have an awesome sales representative. Thank you!!! This was a pre retirement vehicle, mostly cash deal. Great vehicle. Thanks for helping us Dan. More

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Car was listed at 11K, and agreed to a cost of 10. 5K for this car with Herb. At no point did he tell me of the $399 used car fee this dealership has. During the final signing I discovered the fee and 5K for this car with Herb. At no point did he tell me of the $399 used car fee this dealership has. During the final signing I discovered the fee and that my cost was really 10,899. I was told by Aaron and Terry that the fee is in their fine print on their website and there is nothing they can do about it. If this fee was told up front I would have negotiated more or walked away at immediately. Apparently buyers need to look at the website over a handshake with the salesman. They could have easily waived this fee, but instead they now have a seller that will never come back and tell all about this shady practice here. I also said something to Herb on my way out, but he was useless and didn't even say sorry for the mix up. More

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Bought my new Ford Bronco from Tony Vleck, he makes the process super easy and pressure free. That same level of service continued on all the way through the buying process, i didn't feel pressured to buy process super easy and pressure free. That same level of service continued on all the way through the buying process, i didn't feel pressured to buy anything in the finace office and was extremely happy. More

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leased/bought many cars from this dealer. They are always helpful and honest throughout the process.. I recommend all my family and friends to this dealer. They are always helpful and honest throughout the process.. I recommend all my family and friends to this dealer. More

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Worse post sales services ever. I bough my car a 2016 Lincoln Navigator on February 17 of 2024. 3 days later the car suddenly stop working I try to call never pick up the phone. I bough my car a 2016 Lincoln Navigator on February 17 of 2024. 3 days later the car suddenly stop working I try to call never pick up the phone. Also they force you to buy their Powertrain Extent guarantee by LYING and saying the bank is the one who force to purchase the extended powertrain guarantee. I got a call from the bank today and they said their isn't such thing. I took the car to a dealership here on Columbus Ohio and repair the car cost almost the same price tha they were selling it for. Last they took 2 weeks to send the owners tittle to my home address. WORSE DEALERSHIP EVER!!! THEY LIE TO MAKE YOU BUY THEIR POWERTRAIN AND ALSO LIE ABOUT THE SHAPE OF THE CAR. ON TOP OF THAT THEY DO NOT ANSWER THEIR PHONES More

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Was very helpful through the finance process. Was explained everything in great detail and I felt confident with my purchase. Was explained everything in great detail and I felt confident with my purchase. More

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Not true to his words and cares strictly about commission. Will say anything to get you to sign a paper and take advantage of you. Avoids your calls and doesn’t respond for weeks. Somehow a manage commission. Will say anything to get you to sign a paper and take advantage of you. Avoids your calls and doesn’t respond for weeks. Somehow a manager but acts like he doesn’t know how the financial process works when it’s convenient for him. More

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