Aaron Sawaya

They have some of the most talented staff in the business. Good help is hard to find in many businesses these days and lake wales dodge has a team that carries a double workload. Their desire to ser business. Good help is hard to find in many businesses these days and lake wales dodge has a team that carries a double workload. Their desire to serve their community is obvious. They are constantly abused for things beyond their control yet show up every day knowing how thankless their hard work and effort will be. From global supply chain issues, supplier changes, and entitled mindsets to name a few, the advisors stay in the front lines under fire diligently working to find parts as quickly as possible and do all they can to keep clients informed for weeks and even months in some cases while waiting for parts availability while also trying to keep up with the incoming clients of the day. Having an already full workload, the technicians have to keep up with all of the incoming appointments while finding out those aged parts finally arrived and on many occasions with no notice from the supplier(s) that they have even shipped. This obviously creates immediate back log as well as client dissatisfaction as getting all of this work done in a day is simply not realistic. The owners of this dealership are respectfully involved given the amount of stores they own and oversee. They offer amazing benefits and care enough to stop by and speak with individual team members to hear their concerns and needs. There has to be other talent out there and lake wales dodge would be a great place for any technician to start and or finish out a very rewarding career. This area is growing tremendously and lake wales dodge has all of the desire in the world to accommodate its current clients as well as the many others moving in to the area. You can trust everyone at Lake wales dodge to give you the right information whether you like the information or not. Honesty and integrity are number 1 with the staff here. Lake wales is looking to and ready for doubling it's staff. Talented technicians- no matter their level of training should inquire here. This company will not only invest in you, it will pay you to further your training and also pay for you and your families college education. There is no such thing as perfect, but if you've had a bad experience - know that you too have made mistakes and I am sure you were wanting and hopeful for forgiveness. Lake wales does own up to it when a mistake is made. Whether or not you give them the opportunity to do so is on you. Lake wales offers so many extra services at no charge to you, a bad experience may be your own fault. If you're in a hurry, as many people are, you should never be waiting for you vehicle to be serviced and or repaired. You never know what else may be going on with your vehicle, or what may have been going on with the vehicle in front of yours. Lake wales has rental vehicles, a shuttle service, a pick up and delivery service and they schedule for check-in times and or drop-off times for required maintenance. This is the time you schedule to meet with your advisor - not the technician. Most companies these days will provide a 3-4 hour window for your in-home service needs. You should never expect your vehicle, which has so many different components to consider to be any different. "Just an oil chnage" is long gone. The manufacturer has a required maintenance list for your vehicle which should be reviewed with you at every service visit. Whether or not you choose to take proper care of your vehicle isn't to you. That doesn't mean that the clients in front of you have chosen to be so negligent. Times have changed and your experience must be backed by your understanding of the processes and not by your opinions. To any potential qualified candidate looking for a place who cares about its staff / team - go inquire with lake wales dodge. To any client looking for a place to have their vehicles needs taken care of - understanding that you will be given true and accurate information whether good news or not - lake wales is for you. More

by rboggess0143 Verified Customer Verified Customer

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love your new girl , susi penci , keep up the good work , savanna is crap, and i say fire her, she is not a people person , and does not belong in the service dept savanna is crap, and i say fire her, she is not a people person , and does not belong in the service dept More

by LANG3948 Verified Customer Verified Customer

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Had a jeep there four different times for repair ,no mechanics there just part changers .would not recommend them to any one.still not fixed . mechanics there just part changers .would not recommend them to any one.still not fixed . More

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Today’s transaction has been much better then my last. The people are always very friendly, but it seemed that today the people involved in the sale were extra helpful and went out of their way to make s The people are always very friendly, but it seemed that today the people involved in the sale were extra helpful and went out of their way to make sure my concerns were answered. More

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This dealership disregards customer concerns and observations. They are hard to reach and do not return phone calls. We left several messages with the service manager over several days and he did observations. They are hard to reach and do not return phone calls. We left several messages with the service manager over several days and he did not return any of the calls. More

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I had no problems and a good experience I have owned Several vehicles from this dealership and they have always taken care of my vehicle needs. The service department is top notch. Eddie the I have owned Several vehicles from this dealership and they have always taken care of my vehicle needs. The service department is top notch. Eddie the service person is very personable and takes care of all my needs. They explain all problems and situations to me before they start . They service my vehicle and clean it up after they service it. Everyone that works in the service area are friendly and also personable. More

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Recalls for vehicle Got some recalls in the mail from FCA. Had some extra time in the area of the dearlership. Dropped in to check on an appointment for the services. Edy Got some recalls in the mail from FCA. Had some extra time in the area of the dearlership. Dropped in to check on an appointment for the services. Edy informed they could work the truck in my time frame. While waiting I got a part I needed from Aaron. Very happy with this dearlership. More

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Excellent Eddie was easy to work with the appointment did not show on the computer was authorized to be there at 8am Eddie recieved the vehicle and finished Eddie was easy to work with the appointment did not show on the computer was authorized to be there at 8am Eddie recieved the vehicle and finished the re calls end an appropriate time Thanks for your dedication More

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Picking out a truck for me to but or lease The overall experience was great thanks so much to Nick who is the young man who helped through my whole experience...very knowledgeable, helpful and The overall experience was great thanks so much to Nick who is the young man who helped through my whole experience...very knowledgeable, helpful and Professional..great asset. Also Anita is wonderful too! If there was any questions we could seek her guidance through Nick and when Nick was helping us to look, she would be looking up items to purchase or that we had questions on. It was an awesome experience. The finance officer was really great too. Very great team at this dealership definitely will recommend the and be back. Thank you More

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