Aaron Henderson

Very good at making a deal. Misleading sales and disingenuous customer service. Just another J.D. byrider Misleading sales and disingenuous customer service. Just another J.D. byrider More

by FREDDARAKO2 Verified Customer Verified Customer

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Overall we had a positive experience, but we did have some issues. This first thing was the source for most of our troubles. We were communicating with someone we thought was with Russ Darrow, but we fou some issues. This first thing was the source for most of our troubles. We were communicating with someone we thought was with Russ Darrow, but we found out late in the negotiations that she actually worked for a third party service. She made promises and statements which proved to be untrue. At the dealership there were some items that also added to our 3 star rating: There was an open recall for the tailgate wiring harness. Your team told us Honda does not address something like this until it actually breaks. Dahl Honda is replacing it tomorrow. We made an appointment to see the Ridgeline in person and were told that it would be ready. It wasn't. It was delayed time and again and when it was finally available, the trunk bed and storage area were dirty- lots of dog hair, a plastic spoon, etc. During the wait, we were repeated asked to give the down payment check. I held it until WE were ready. The vehicle came with only one key fob even though we were told that we could get a second one. We are ordering one now from an outside source. During the price negotiations, the Ridgeline price went down online a couple of times, but these weren't reflected in Darrow's price calculations while an etching fee was added on. After some serious talk, this fee was waived and that put the final price closer to where we felt it should have been. The supposed Xzilon treatment price was expensive and something that we had no choice on. We were told that it was applied to all the Russ Darrow vehicles. Also, when talking with the third party person, the extensive Russ Darrow pre-certification inspection was often mentioned. We asked for a copy repeatedly, but never received it. The Ridgeline had a little damage to the dashboard that was very hard to see in the online photos. Since we live in Central Wisconsin, we did hire an inspection of our own which showed this. When we brought this up, we were told that the vehicle was being sold "as is". One last item. The gas gauge was on E as we looked at the vehicle. I spoke with the salesperson who did put a little fuel in the Ridgeline before we left. As mentioned at the start, overall the experience at Russ Darrow was OK. After everything we had been through pursuing this vehicle, we were left feeling worn out instead of a feeling of joy. I hope this review helps you to implement some changes to get your dealership up to the 5 star rating you desire. Thank you More

by ISABEL2 Verified Customer Verified Customer

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Would definitely purchase a vehicle here again if Michael was my salesman. He's excellent! was my salesman. He's excellent! More

by TLSEIDE Verified Customer Verified Customer

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It was clean and neat, the chairs were a bit itchy and I wish I got more water or offered it more wish I got more water or offered it more More

by NATHANI3LGOT Verified Customer Verified Customer

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We love coming to this dealership for the maintenance of our car. Everyone is amazing! our car. Everyone is amazing! More

by Carlos027 Verified Customer Verified Customer

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Went in to test drive a 2022 Dodge 1500 Warlock, called ahead, asked them to call me if anything changed or it sold. All they had to do is let me test drive it and I was already pretty much sold on the ve ahead, asked them to call me if anything changed or it sold. All they had to do is let me test drive it and I was already pretty much sold on the vehicle. Come to find out, I get up there and the vehicle sold, or so they say. They immediately tried to sell me on other versions with more mileage (Warlock had 6k and no accidents/reported problems), prior accidents, or both FOR MORE MONEY. Said no and walked out, 3-5 days later and the advertisement is still up and I get a message on May 2nd there's a price change on the vehicle. Don't trust this dealer at all, they use scam and bait advertisements, oh by the way this vehicle came from Quebec. Possibly a lemon they covered up on the title swap. I'd leave a review on the people I worked with... but they're not all listed, funny. More

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Very nice people that work at the delership I recommend this delership to other people this delership to other people More

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Greatest experience customer service was good. I didn’t have to spend the whole day. I had all my questions answered. I didn’t have to spend the whole day. I had all my questions answered. More

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About a year ago, I started to look at the latest version of the Mitsubishi Outlander Hybrid. Rob was the one who initially told me all about it. Took a test drive, and checked on available lease rates peri of the Mitsubishi Outlander Hybrid. Rob was the one who initially told me all about it. Took a test drive, and checked on available lease rates periodically - with help from Rob and Chris. Just came back to the dealership and got a lease deal put together, thanks to Rob and Dan. Appreciate all the fine folks at Russ Darrow. More

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I had a good experience purchasing a car here. The salesman was friendly, professional and able to answer all of our questions. I feel like we came to a fair price for the vehicle we purchased. Al The salesman was friendly, professional and able to answer all of our questions. I feel like we came to a fair price for the vehicle we purchased. All-in-all I would recommend this dealer. More

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