Aaron Henderson

Went in to test drive a 2022 Dodge 1500 Warlock, called ahead, asked them to call me if anything changed or it sold. All they had to do is let me test drive it and I was already pretty much sold on the ve ahead, asked them to call me if anything changed or it sold. All they had to do is let me test drive it and I was already pretty much sold on the vehicle. Come to find out, I get up there and the vehicle sold, or so they say. They immediately tried to sell me on other versions with more mileage (Warlock had 6k and no accidents/reported problems), prior accidents, or both FOR MORE MONEY. Said no and walked out, 3-5 days later and the advertisement is still up and I get a message on May 2nd there's a price change on the vehicle. Don't trust this dealer at all, they use scam and bait advertisements, oh by the way this vehicle came from Quebec. Possibly a lemon they covered up on the title swap. I'd leave a review on the people I worked with... but they're not all listed, funny. More

Report | Print

Very nice people that work at the delership I recommend this delership to other people this delership to other people More

Report | Print

Greatest experience customer service was good. I didn’t have to spend the whole day. I had all my questions answered. I didn’t have to spend the whole day. I had all my questions answered. More

Report | Print

About a year ago, I started to look at the latest version of the Mitsubishi Outlander Hybrid. Rob was the one who initially told me all about it. Took a test drive, and checked on available lease rates peri of the Mitsubishi Outlander Hybrid. Rob was the one who initially told me all about it. Took a test drive, and checked on available lease rates periodically - with help from Rob and Chris. Just came back to the dealership and got a lease deal put together, thanks to Rob and Dan. Appreciate all the fine folks at Russ Darrow. More

Report | Print

I had a good experience purchasing a car here. The salesman was friendly, professional and able to answer all of our questions. I feel like we came to a fair price for the vehicle we purchased. Al The salesman was friendly, professional and able to answer all of our questions. I feel like we came to a fair price for the vehicle we purchased. All-in-all I would recommend this dealer. More

Report | Print

Very nice kind helpful, everyone was kind to my children also they had coloring and treats for the kids also they had coloring and treats for the kids More

Report | Print

My visit was a pleasant experience. I received great customer service with purchasing my vehicle. I received great customer service with purchasing my vehicle. More

Report | Print

They have outstanding customer service and customer care at this dealership. I never have any issues nor problems anytime I go there. They go above and beyond and make sure that I’m taken care of. at this dealership. I never have any issues nor problems anytime I go there. They go above and beyond and make sure that I’m taken care of. More

Report | Print

I had a great salesman. MALVIN did a excellent job!!! He did a great job letting me know about all the functions of the vehicle 😀 Very knowledgeable. Wonderful job 👏 MALVIN did a excellent job!!! He did a great job letting me know about all the functions of the vehicle 😀 Very knowledgeable. Wonderful job 👏 More

Report | Print

2017 Ford Focus problem jerk was having problems going into gear from stop to go position, and wanted to return after having it for 8 days. In order for me to have Russ Darrow Mitsubishi, Waukesha take into gear from stop to go position, and wanted to return after having it for 8 days. In order for me to have Russ Darrow Mitsubishi, Waukesha take back the car and get my trade in back, they made me apply for another loan to get my car back. Now the price of the loan is 15,000, Before trade in my loan had only 10,000 left to pay on it. I feel I got taken advantage of, because I only had the new car for 8 days. I feel it was wrong for Russ Darrow to charge me 5000.00 more. And kept my 1000 dollar down payment, which doesn't show on contract. Service denied the issues and told me to take it to a Ford dealership. Steve in the service dept drove the car with me and agreed there were issues, but the General manager told me that this wasn't true. Sales and Service dept. had so many stories and lies they couldn't remember what they told me before. Tried to save money to reduce car payments. Now I'm paying more for my original car and higher monthly payments. I got so screwed over and now really suffering to survive just because I was sold a bad car. Do you research before buying, when you hear one lie or have their words be different coming out of another person's mouth, then stop because you're getting taken advantage of. I trusted Rico (salesman) not to take advantage of me, since I personally knew him and his wife, but unfortunately I was wrong. More

Report | Print