Aaron Douglas

Bryan College Station Toyota responded

We're glad to hear that Brianna and our finance team provided you with excellent service. However, we apologize for the issues you encountered with your vehicle delivery. This is not the experience we want our customers to have, and we appreciate you bringing these concerns to our attention. If there's anything else we can do to resolve these issues or assist you further, please don't hesitate to reach out directly. We value your business and are committed to ensuring you're fully satisfied with your purchase. Customer Relations Manager customerservice@purdygroupusa.com

Bryan College Station Toyota responded

We apologize for the delays and communication issues you experienced throughout the process. This is certainly not the level of service we strive to provide. We will review your feedback internally to ensure better communication moving forward. If there's anything else we can do to assist, please don't hesitate to reach out directly. We appreciate your business and hope to serve you better next time. Customer Relations Manager customerservice@purdygroupusa.com

Bryan College Station Toyota responded

We apologize for any frustration caused. Your feedback is important to us, and we understand that requests for additional information can be frustrating. We will work to improve our communication and ensure your concerns are addressed more efficiently in the future. Thank you for your patience, and we appreciate your input. Customer Relations Manager customerservice@purdygroupusa.com

Bryan College Station Toyota responded

Hearing that we exceeded your expectations is incredibly rewarding! We're grateful for your kind words and even more so for recommending us to your friends. It’s our pleasure to provide a standout experience, and we look forward to welcoming you and those you’ve sent our way. Thank you so much for sharing!

Bryan College Station Toyota responded

We’re truly sorry to hear that your experience left you feeling this way. Our goal is always to make every customer feel valued and cared for, and it’s heartbreaking to know that we fell short. Your feedback is important to us, and we want to do whatever we can to make things right. We kindly ask that you please reach out to our Customer Relations Manager, at customerservice@purdygroupusa.com, as we’d appreciate the chance to discuss the details further and make things right. Thank you for sharing your experience with us, we hope to have the opportunity to regain your trust.

Bryan College Station Toyota responded

We appreciate your suggestion and completely understand where you're coming from. It’s important that we see things from our customers' perspective to identify and address any weaknesses in our service. Your feedback highlights the need for continuous improvement, and we will certainly take it into account as we work to enhance our processes. Thank you for sharing your thoughts with us.

Bryan College Station Toyota responded

We're thrilled to hear you had such a great experience! Tyler is indeed a top-notch salesman, and we’re glad to know his friendly, helpful, and knowledgeable service made a positive impact on your visit. Your recommendation means the world to us, and we appreciate your kind words. If you ever need assistance again, don’t hesitate to reach out!

Bryan College Station Toyota responded

It’s wonderful to hear that you enjoyed our upbeat atmosphere during your visit! Trevor's patience in addressing your questions, needs, and concerns speaks volumes about our commitment to customer service. Thank you for sharing your experience, and we look forward to assisting you again in the future! Enjoy your new car!

Bryan College Station Toyota responded

It’s fantastic to hear that you found the perfect 4-wheel drive Tacoma at our dealership! We’re glad that our team was able to provide you with polite and helpful service throughout the process. Your appreciation for their efforts speaks volumes about our team’s commitment to customer satisfaction. If you need anything else in the future, feel free to reach out. Enjoy your new truck!

Bryan College Station Toyota responded

It’s great to hear that you had a pleasant experience with us! Providing knowledgeable answers and friendly service is what we strive for, and it's rewarding to know our team met your expectations. Thank you for sharing your feedback. We hope you enjoy your new ride!