Aaron Boule

I purchased a used 2018 Ford Explorer from this dealership, and it has been one of the worst experiences I have ever had with any business. Within a week of bringing the vehicle home, I noticed dealership, and it has been one of the worst experiences I have ever had with any business. Within a week of bringing the vehicle home, I noticed coolant loss and a strong odor. After waiting two weeks for service—and having to repeatedly call for updates—it was diagnosed as a bad water pump. For a vehicle that was just sold, that delay alone was concerning. Unfortunately, that was just the beginning. Since then, the vehicle has been back multiple times for the same issue, often sitting for days without being touched. Communication from the service department was almost nonexistent unless I called first, and even then I was often told to call back later. I was never provided documentation for the repairs performed, despite asking. The treatment from the service advisor, Erin, was consistently dismissive and unprofessional. At one point, I was told my vehicle was “out there somewhere” when I came to pick it up. After five weeks of ownership, I had only had the car in my possession for about ten days—the rest of the time it was in their shop. To make matters worse, I was later charged for a loaner vehicle I did not request and still have not had my deposit returned. When I called to address this, I was met with more confusion and dismissive responses. The only positive part of this experience was the service manager, who reached out, took ownership, and treated me with respect. Unfortunately, his efforts were undone by the continued failures of the rest of the team. I made multiple attempts to speak with the general manager and was never able to get a call back. That lack of accountability speaks volumes. Overall, this dealership failed at every level—sales, service, and customer care. I gave them multiple chances to make things right, but the experience only got worse each time. I would strongly recommend taking your business elsewhere. More

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They are very friendly and knowledgeable and appreciate there kindness and will return for more there kindness and will return for more More

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Aaron Buele is my go to guy! He’s very knowledgeable and is helpful with recommending things I need in order to ensure my vehicle is up to date with everything! Thank you so much He’s very knowledgeable and is helpful with recommending things I need in order to ensure my vehicle is up to date with everything! Thank you so much! More

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They went out of their way to help me. Thank you to Aaron Boule and Nissan of glens falls. Thank you to Aaron Boule and Nissan of glens falls. More

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It was very quick and simple. I was in and out in no time. Solved my issue without any problems. I was in and out in no time. Solved my issue without any problems. More

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Lia Nissan is a very thorough car dealership. If I have any issues they take of it . This is the 4 th Rouge we have had. I wouldn’t think of going to a different dealer Ship. If I have any issues they take of it . This is the 4 th Rouge we have had. I wouldn’t think of going to a different dealer Ship. More

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Aaron was great to work with and he was funny! I appreciate a good sense of humor! I also appreciate that he said it was going to take about 3 days to complete the job, but it was finished with 24 I appreciate a good sense of humor! I also appreciate that he said it was going to take about 3 days to complete the job, but it was finished with 24 hours! More

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The service department is always very friendly and helpful with our service needs. The sales staff is great as well! helpful with our service needs. The sales staff is great as well! More

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Their service is always so helpful and friendly, extremely knowledgeable, Aaron is always the best to deal with, however the whole service department is wonderful to work with! extremely knowledgeable, Aaron is always the best to deal with, however the whole service department is wonderful to work with! More

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Aaron Boule is top notch. Always provides me with prompt service, pays attention to detail, keeps me well informed and is very pleasant to deal with. To me, the service th Always provides me with prompt service, pays attention to detail, keeps me well informed and is very pleasant to deal with. To me, the service that is provided by Aaron and Joanne is one of the top reasons that I have purchased 6 vehicles from this particular dealer. More

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