ALICIA CHAPMAN-JONES
ALICIA CHAPMAN-JONES at Southern Ford

ALICIA CHAPMAN-JONES

ASM

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
388 Reviews
4.8

388 Reviews

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388 Reviews of ALICIA CHAPMAN-JONES

August 22, 2025

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I like the way I was told about my truck, and what service was due. More

by Darrel
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Recommend Dealer
Yes

August 21, 2025

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They need better customer service and better communication. Overall the young lady that help did both but i wasnt being asked any assitance by anyone instead of just being stared. More

by rbracero04
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Recommend Dealer
No

Other Employees Tagged: JEFF DOBSON

August 21, 2025

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Alicia Chapman was extremely helpful through out the entire process. She explained everything thoroughly and made sure all of my concerns were addressed. More

by otisalexander1278
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Recommend Dealer
Yes

August 16, 2025

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To my F-350 in for service from a parking bake warning light.. They inspected the issue and also did an inspection on a recall. They were curious fast and reinsuring. More

by larryourrealtor
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Recommend Dealer
Yes
Aug 19, 2025

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 14, 2025

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The service department lied to me. Intentionally disabled back light so they could charge hundreds to “repair” what they destroyed More

by Back2pback@gmail.com
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Recommend Dealer
No

August 12, 2025

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Overall everything went very well as usual from start to finish. Great customer service and postive attitudes! More

by Shakeema patterson
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Recommend Dealer
Yes
Aug 13, 2025

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 10, 2025

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Fast, friendly service. They help me maintain my vehicles using their expertise and genuine Ford parts. More

by I_t0r0
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Recommend Dealer
Yes
Aug 13, 2025

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 10, 2025

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They are always very helpful and polite. I appreciate their knowledgeable people in keeping me informed on the important things that need to be done on my vehicle. More

by ERICVIDT
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Recommend Dealer
Yes
Aug 13, 2025

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 10, 2025

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They were quick and kept me in the loop of when my car will be done More

by usmarine0905
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Recommend Dealer
Yes

Other Employees Tagged: QUERIDA WILLIAMS

Aug 13, 2025

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 07, 2025

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Employee Rating

This dealership has always work on my vehicles in a timely manner with great results! More

by DesmondChisholm
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Recommend Dealer
Yes
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