ALICIA CHAPMAN-JONES

Warren told me in April 2024 I wpuld need new tires April 2025. He told me yesterday that he told me last April I'd need tires so it shouldn't be a surprise. I addressed him about it and he retracted his com 2025. He told me yesterday that he told me last April I'd need tires so it shouldn't be a surprise. I addressed him about it and he retracted his comment. But because he told me this coming April and not this past April, apparently now my warranty is void bc my tires are "too worn" where as this past April they weren't worn enough. Every person I deal with at southern tells me a different story of what my warranty covers and every time I go to claim on it, it's not covered, but the time before I was told it would be. So your warranties are personal interpretation and when you go to claim, it never covers anything. I always leave southern extremely frustrated. More

by SJBMADEWITHLOVE Verified Customer Verified Customer

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Jon communicated very well. I knew exactly where my car was in the process. Southern Ford picked me up at my convenience to get my car back from being serviced. I knew exactly where my car was in the process. Southern Ford picked me up at my convenience to get my car back from being serviced. More

by TONY.R.PRATA Verified Customer Verified Customer

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Great experience sales crew very knowledgeable I would definitely recommend your company to other buyers definitely recommend your company to other buyers More

by WHUMPHREY53 Verified Customer Verified Customer

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Great quailty service and timely completion from the time I checked in to completion of oil change. I checked in to completion of oil change. More

by sherleyj Verified Customer Verified Customer

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My appointment went as scheduled. The associates were competent and friendly. Southern Ford used to be Hall Ford so. I'm getting use to the change. The shuttle service is really wonde The associates were competent and friendly. Southern Ford used to be Hall Ford so. I'm getting use to the change. The shuttle service is really wonderful. More

by SANDMAN.WB Verified Customer Verified Customer

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Southern Ford treat me fare and they are the best grope of service center and thank you for taking care of my care of service center and thank you for taking care of my care More

by Habtu Verified Customer Verified Customer

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They are very professional and and good at their jobs. Alicia is a good service representative. Alicia is a good service representative. More

by WHITEJ6311 Verified Customer Verified Customer

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They always handle my appointments and services on time. They are excellent communicators as well. They are very willing to work within my budget. They are excellent communicators as well. They are very willing to work within my budget. More

by EIPARKER Verified Customer Verified Customer

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The service was great! I really love the pick up and drop off option and it helped me out that the car was dropped off at my work. All of the issues and services have been I really love the pick up and drop off option and it helped me out that the car was dropped off at my work. All of the issues and services have been completed and everything works great. More

by NICOLEDIGIOIA Verified Customer Verified Customer

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I like my service rep, Ms Alicia. She was able to schedule me for the additional work needed for husband’s truck in a few weeks. Just wished that even with appt and coming in earlie She was able to schedule me for the additional work needed for husband’s truck in a few weeks. Just wished that even with appt and coming in earlier than appt time still took about an hour and a half to get truck back and leave. More

by TWIN_PINAY Verified Customer Verified Customer

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