ALICIA CHAPMAN-JONES
ALICIA CHAPMAN-JONES at Southern Ford

ALICIA CHAPMAN-JONES

ASM

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
374 Reviews
4.8

374 Reviews

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374 Reviews of ALICIA CHAPMAN-JONES

July 25, 2025

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Employee Rating

Quick fast and customer service oriented. Amy problems I have if any are fixed or corrected immediately. More

by billsfan66
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Recommend Dealer
Yes

Other Employees Tagged: EDDIE MARSHALL

July 25, 2025

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I don’t know who Robert Johnson is. The biggest reason for my low rating is the complete lack of communication from the service department. My truck has been in 4 times for the same pro More

by Joecroswait
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Recommend Dealer
No

July 22, 2025

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Great team service! !we’ll be back thank to everyone , hope to make next purchase there More

by Kevinhodnett65
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Recommend Dealer
Yes
Jul 24, 2025

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

July 21, 2025

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Great service as usual. I like the text message feature for keeping the customer informed of recommendations and issues. More

by tachapman.2017
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Recommend Dealer
Yes
Jul 24, 2025

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

July 17, 2025

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It was easy to schedule service and inspection through the Ford app and the people were very nice. More

by Julie
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Recommend Dealer
Yes
Jul 24, 2025

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

July 16, 2025

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Why do I need to write 15 words? That seems very silly. I just tok the car in for scheduled maintenance. More

by mynamelaurie
Service Price Transparency
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Recommend Dealer
Yes
Jul 24, 2025

Southern Ford responded

Thank you for taking the time to provide us with this feedback.

July 12, 2025

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Employee Rating

Courteous, fast, and knowledgeable from Checkin to checkout. The techs communicate well along with the service desk on issues that come up occasionally. I always bring my vehicles to this dealership., More

by BobSUH1H
Service Price Transparency
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Recommend Dealer
Yes
Jul 24, 2025

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

July 12, 2025

Dealership Rating
Employee Rating

Scheduling on line was easy and they had my truck ready in a short period of time even with additional replacement parts I requested based on their assessments. More

by schwind.michael
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jul 24, 2025

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

July 10, 2025

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Employee Rating

The service department is great. They did an evaluation and determined that all that needed to be done was under warranty. Took it in on a holiday weekend and it was back to me in wi More

by s1flowergirl
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jul 24, 2025

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

July 10, 2025

Dealership Rating
Employee Rating

They are always professional and courteous. They worked my car in to check it as I had to have it towed to the garage. More

by bo14fan
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Jul 10, 2025

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

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