ALICIA CHAPMAN-JONES
ALICIA CHAPMAN-JONES at Southern Ford

ALICIA CHAPMAN-JONES

ASM

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
346 Reviews
4.8

346 Reviews

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346 Reviews of ALICIA CHAPMAN-JONES

June 01, 2025

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Employee Rating

My first appointment with Mr. Johnson. He was very helpful with this appointment in a timely manner, and also with a follow up appointment on June 4th. More

by TBONE48
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Recommend Dealer
Yes

May 31, 2025

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I had to take my truck in early for a recall and Southern got it ready in one day! They communicated by text, which was great because I had to work. I’m thrilled with the service I received! More

by Angel
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Recommend Dealer
Yes

Other Employees Tagged: STEPHANIE SPANGLER

May 29, 2025

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Received quick attention and the situation was diagnosed quickly . I received my estimate in a timely manner. When the repairs were done I was quickly notified. More

by cltcfn
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Recommend Dealer
Yes

Other Employees Tagged: ROBERT JOHNSON, MATTHEW CARTER

May 29, 2025

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Overall this dealership is pretty good. The biggest issue is the disconnect between the different departments. That tends to result in wrong parts being ordered or items not completed. Whic More

by MONROE.DSJ
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Recommend Dealer
Yes

May 20, 2025

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Very nice, clean dealership. Everyone very nice and helpful. Will be back to this dealership. More

by obxbella1956
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Recommend Dealer
Yes

May 18, 2025

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I used the valet service for the first time due to being temporarily unable to drive. It was a great experience and I was extremely pleased with the service and help provided by Alicia in communicating de More

by newcargal
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Recommend Dealer
Yes

Other Employees Tagged: Jimmie

May 16, 2025

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Excellent Customer Service I am looking forward to my next visit I will refer to my friends More

by WILLISCHARLENE25
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Recommend Dealer
Yes

Other Employees Tagged: STEPHANIE SPANGLER

May 14, 2025

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My service was faster and less expensive than expected. Also, Alicia, my service advisor, has a very friendly and endearing smile. More

by Chris Haas
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Recommend Dealer
Yes
May 16, 2025

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 13, 2025

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Employee Rating

Your Service was awesome. I would recommend anyone to your dealership. Thank you sincerely.🙂 I am very please with my vehicle thank you again More

by raymond.bowman31
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Recommend Dealer
Yes

May 10, 2025

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I have a pleasant experience each time. That’s all I wish to write here. More

by cierasf7
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Recommend Dealer
Yes
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