My service advisor, Alex went above and beyond to ensure
that my needs were met. From the moment I walked in, I was greeted with a warm and friendly smile. The team was attentive, patient, and he took time
that my needs were met. From the moment I walked in, I was greeted with a warm and friendly smile. The team was attentive, patient, and he took time to listen to my concerns and answered all of my questions. He made me feel valued as a customer and provided me with regular updates on the progress of my vehicle. My experience with Alex was outstanding!! The combination of exceptional customer service and outstanding mechanic work sets them apart from the rest. I highly recommend them to anyone in need of car repairs or maintenance. You can trust that you will be taken care of by a team of professionals who genuinely care about their customers and their vehicles.
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by Xiomarah Gallegos
Service Price Transparency
Feb 01, 2024 -
Shottenkirk Toyota Granbury responded
Xiomarah, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
Brought my vehicle for maintenance and was greeted by
Alex who went above and beyond to make sure everything went smooth.
Alex who went above and beyond to make sure everything went smooth.
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by urielnunez
Service Price Transparency
Feb 01, 2024 -
Shottenkirk Toyota Granbury responded
uriel, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
Was very satisfied with the service and the friendliness
of the employees, Alex went above and beyond my expectations for what I needed
of the employees, Alex went above and beyond my expectations for what I needed
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by macycaitlyn
Service Price Transparency
Jan 31, 2024 -
Shottenkirk Toyota Granbury responded
Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota Granbury!
Their service department was quick and efficient!
Alex helped me on my visit and took great care of me and my vehicle. Very happy with their work.
Alex helped me on my visit and took great care of me and my vehicle. Very happy with their work.
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by Alex
Service Price Transparency
Jan 31, 2024 -
Shottenkirk Toyota Granbury responded
Alex, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
Alex was incredibly helpful, patient, and nice!
He went above and beyond with service and I couldn’t recommend him enough.
He went above and beyond with service and I couldn’t recommend him enough.
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by Bre Aguilar
Service Price Transparency
Jan 30, 2024 -
Shottenkirk Toyota Granbury responded
Bre, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
Quick, efficient, friendly, helpful and effective
communicator. Checked in on time and work completed quickly
communicator. Checked in on time and work completed quickly
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by SBWOOFER1
Verified Customer
Verified Customer
Jan 24, 2024 -
Shottenkirk Toyota Granbury responded
Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota Granbury!
Pleased to be a regular customer.
Quality of work is excellent! Alex always gives me the thorough, straight, scoop. Comfortable, pleasant, lounge to even sleep, if you need it. Br
Quality of work is excellent! Alex always gives me the thorough, straight, scoop. Comfortable, pleasant, lounge to even sleep, if you need it. Bring back more drink choices, including Texas Pecan Coffee;...it's taking Texas by storm! Add some "crumpets". Gary,...2016 Blue LB 4X4 Tundra Super Truck.
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by MILITARYPOLICEHORSES
Verified Customer
Verified Customer
Service Price Transparency
Jan 25, 2024 -
Shottenkirk Toyota Granbury responded
Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota Granbury in the future!
Alex was conversational, respectful and very helpful when
discussing the vehicle and during payment. Thanks!
discussing the vehicle and during payment. Thanks!
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by kamrialexa
Service Price Transparency
Jan 19, 2024 -
Shottenkirk Toyota Granbury responded
Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota Granbury!
Great experience from a person who frequently buys
vehicles. I appreciate the service and transparency in the processes.
vehicles. I appreciate the service and transparency in the processes.
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by HARDLINER10
Verified Customer
Verified Customer
Other Employees Tagged:
Aryan Rodriguez
Jan 19, 2024 -
Shottenkirk Toyota Granbury responded
Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota Granbury!
Always appreciate VERY MUCH the understanding and help
that Alex ALWAYS provides. Also like the prompt service and work accomplished.
that Alex ALWAYS provides. Also like the prompt service and work accomplished.
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by VAVET-J
Verified Customer
Verified Customer
Service Price Transparency
Jan 17, 2024 -
Shottenkirk Toyota Granbury responded
Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota Granbury in the future!
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