AJ Urbano
AJ Urbano at Wilsonville Toyota
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AJ Urbano | Page 8

Customer Advocate

Wilsonville Toyota

9155 Boeckman Rd.
Wilsonville, OR 97070

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4.9
81 Reviews

I've been working in customer experience for 10 years now and I have found my home here at Wilsonville Toyota. I am born and raised in San Diego, California where the sun is always shining. My entire family is still there but I am accompanied here by my 5-year-old rotti named Sumo. I enjoy trying new places to eat, traveling to different countries, and thru hiking long distance trails like the Pacific Crest Trail or the Continental Divide Trail. I have had a few Toyotas in my life so far and I currently drive a 2023 Tundra Platinum. I would love to connect and work with anyone that enjoys low pressure car buying and great conversations. Stop by and say hello or reach out to me on here !

Dealership Experience

1 yr, 6 mos

Industry Experience

1 yr, 6 mos

Specialties & Trainings

PUTTING DREAMS IN DRIVEWAYS

4.9

81 Reviews

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81 Reviews of AJ Urbano

August 14, 2023

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AJ was so wonderful to work with! I loathe car buying but he made the process so easy and put up all of my questions with endless patience and good humor. I highly recommend him! More

by Claire
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Recommend Dealer
Yes
Aug 16, 2023

Wilsonville Toyota responded

Hi Claire! Thank you so much for your kind words and recommendation! We're thrilled to hear that AJ provided a positive car buying experience for you. We appreciate your feedback and hope to assist you again in the future.

August 13, 2023

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I had to get a car after mine was totaled so I was in a pinch. AJ Urbana was super helpful! He was patient and laid back, no pressure at all! We test drove so many cars to find the perfect one! He knew eve More

by Bella
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 14, 2023

Wilsonville Toyota responded

Hi Bella! Thank you for taking the time to share your experience with us. We're thrilled to hear that AJ Urbana provided you with exceptional service. We strive to make the car-buying process enjoyable and stress-free for our customers. We appreciate your feedback and hope to assist you again in the future!

July 31, 2023

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AJ was great, he stayed in contact with me during the process because it was so hard to find a Tacoma, and I was so upside down on my trade in and he made it possible at a low interest rate 10/10 would More

by Mason C
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Recommend Dealer
Yes

July 29, 2023

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Great and quick service. Salesman was quick and communicative with everything going on since waiting for the vehicle More

by Tommy
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Recommend Dealer
Yes

July 26, 2023

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Aj went above and beyond to help me get my new car and I cannot express how thankful and happy I am to have worked with him More

by jrcarpenter39
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Recommend Dealer
Yes
Jun 12, 2024

Wilsonville Toyota responded

Thank you for taking the time to leave a review for us at Wilsonville Toyota. We're happy we could meet your expectations!

July 18, 2023

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I was shocked at the quality of service, communication, and knowledge of my salesperson. Especially for an out of state deal. They even picked me up from airport, no questions or reimbursement. More

by jusdchavez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 24, 2023

Wilsonville Toyota responded

Hi there! Congratulations on your new Toyota! Thank you for your support, let us know if there is anything else we can do for you.

July 12, 2023

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Aj, the salesperson that helped me, explained everything clearly and went over things slowly so that I could understand what was going on. This was my first purchase from a dealership and I think it may be More

by Evan Klaus
Sales Price Transparency
Recommend Dealer
Yes
Jul 17, 2023

Wilsonville Toyota responded

Thank you for your feedback! We're pleased to hear that Aj provided you with a clear and patient explanation of the process during your first dealership purchase. We strive to provide excellent service to our customers, and we're glad that we met your expectations. We appreciate your kind words and look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

July 10, 2023

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It was a good experience especially because I was a first time buyer, all my questions were answered clearly. More

by Sandy
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 10, 2023

Wilsonville Toyota responded

Hi Sandy, congratulations on your new Rav4! Thank you for your feedback, we are happy to hear that you had a good experience.

Jul 12, 2023

Sandy responded

I’d buy a hybrid highlander not a RAV4 😊

July 08, 2023

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AJ made sure I had a flawless experience. He was friendly, not pushy and knowledgeable. I would come back and buy again. More

by jay jay
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Finance Experience
Recommend Dealer
Yes
Jul 10, 2023

Wilsonville Toyota responded

Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

June 29, 2023

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Employee Rating

Very helpful and transparent about everything, helped narrow my large selection of choices down that fitted what I wanted. Made the process super easy! More

by Davishqb
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Azhar Khan , Jacob Crosby

Jun 30, 2023

Wilsonville Toyota responded

Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

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