AJ McMillen

Service was great. Thank you for taking care of my Volvo. We will always get the Volvo serviced there Thank you for taking care of my Volvo. We will always get the Volvo serviced there More

Report | Print

Please note: this review does not reflect on Larry Bond, as he was away during the week my vehicle was serviced. My main point of contact was AJ, who took over the process while Larry was unavailable. Wh as he was away during the week my vehicle was serviced. My main point of contact was AJ, who took over the process while Larry was unavailable. While I appreciate AJ’s efforts, I feel the level of service I received fell short of the standard I’ve come to expect from Volvo Koons. I’ve been a loyal customer for several years, and unfortunately, this was the first time my experience was subpar. There were five key issues: 1. Unexpected Upsell: Alignment Charge I brought my Volvo in to replace a single tire with low tread. The other tires were in excellent condition, and I had already agreed to a price with Larry. At no point did Larry mention an alignment, and given that the vehicle had just been serviced the week prior with no alignment recommendation, I didn’t believe it was necessary. When AJ stepped in, we discussed the tire replacement, a wheel repair with some paint work — that was it. He briefly mentioned an alignment as if it were routine, without clarifying that it would incur an additional charge. I approved the service via text, not realizing that I was also authorizing an alignment I hadn’t agreed to. I only noticed the $900+ charge when I received the final invoice. This felt misleading and not ethical. 2. Invoice Error: $51 Discrepancy There was a $51 mistake on the invoice, and AJ was unable to explain the error. He did remove the charge when I pointed it out, but such discrepancies raise concerns about billing accuracy. 3. Car Returned Unwashed While washing a car may not be contractual, it's typically standard practice at high-end dealerships like Volvo — especially when the car is kept for two days. It was disappointing to receive the vehicle back unwashed. 4. Low Tire Pressure Warning Light When I received the car, the low tire pressure warning light was on — specifically for the newly installed tire. I called AJ, who said, “I guess when we tried to store the tire pressure it didn’t take. You just need to reset it when the car is stationary.” If the dealership had my car for two days, I would have expected a basic check of all dashboard indicators before they returned it to me. 5. Car Returned with Zero Battery Charge (Hybrid) My Volvo is a hybrid, and it was returned with zero battery charge. While not a requirement, Koons sells both electric and hybrid vehicles — as well as charging equipment. A quick top-off would’ve been a thoughtful touch and a small gesture that shows attention to customer experience. Conclusion: While I appreciate past experiences with Koons Volvo, this visit did not meet expectations. I hope management takes this feedback constructively to improve transparency, attention to detail, and overall service quality going forward. More

by acappolla Verified Customer Verified Customer

Report | Print

Joey Malizia made my routine service visit very pleasant. I've also worked with AJ McMillen during my previous visit and he was just as accomodating. Your staff overall is terrific and your service is great. I've also worked with AJ McMillen during my previous visit and he was just as accomodating. Your staff overall is terrific and your service is great. Thanks for all that you do!! I LOVE my Volvo...a Volvo owner since 1972. More

by melissa.m.fulton Verified Customer Verified Customer

Report | Print

Excellent service department. _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ More

by no Verified Customer Verified Customer

Report | Print

Excellent service by the people of koons volvo starting from scheduling to picking up the car. from scheduling to picking up the car. More

by gdayalan Verified Customer Verified Customer

Report | Print

Excellent from the initial appointment to pick up. Outstanding service across the board. Highly recommend! Outstanding service across the board. Highly recommend! More

Report | Print

I am amazed at the excellence and the quality of service having been given. The service manager was very knowledgeable about my issue with my car and so willing to make sure that everything was taken care o having been given. The service manager was very knowledgeable about my issue with my car and so willing to make sure that everything was taken care of assuring me I would highly recommend Cuz Volvo Whitemarsh More

Report | Print

Best dealership ever! I’ve been with them for over 20 years. Their mechanical services are outstanding and their customer service is great. Koons is simply the best. I’ve been with them for over 20 years. Their mechanical services are outstanding and their customer service is great. Koons is simply the best. More

Report | Print

The quality of customer service is excellent very professional courteous and enjoyable!! The service agent AJ was very helpful in addressing my concerns regarding my situation. I highly recommend K professional courteous and enjoyable!! The service agent AJ was very helpful in addressing my concerns regarding my situation. I highly recommend Koons Volvo Cars White Marsh for your purchasing and service needs!!! More

Report | Print

Very professional. Kept in touch. On time. Explained everything. Valet was very nice. Easy to schedule an appointment. Kept in touch. On time. Explained everything. Valet was very nice. Easy to schedule an appointment. More

Report | Print