AJ Abernathy

Holm Automotive Center Inc responded

Thank you for your feedback. We're glad to hear you felt the price for your vehicle was fair. We understand your concern regarding the trade-in value of your old car. We strive to provide accurate and fair assessments, and sometimes, market conditions can influence trade-in offers. We value your business and hope to serve you again in the future. We aim to always provide Value in our business dealings. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your positive feedback! We're thrilled to hear you had a great experience with our team. It's wonderful that you've built relationships with our staff over the years. We strive to create a welcoming and trustworthy environment for all our customers, and it sounds like our team delivered on that promise. We appreciate your feedback on the sales process, and we'll continue to work on improving transparency and efficiency. It's great to know that Chris Eckert, Ross Taplin, Carson Sherbert, William Wobbeking, Noe Grullon, Cedric Salas, and AJ Abernathy all contributed to your positive experience. Building strong relationships with our customers and providing a positive atmosphere is a reflection of our core value of Concern for Others. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for sharing your experience. We sincerely apologize that the vehicle was initially presented with incorrect information regarding the safety package. We understand how important it is to have accurate details when making a purchase. We're truly glad that AJ and Cedric stepped up and made things right. Their commitment to resolving the issue reflects our core values of Customer Care and Trustworthy. We appreciate you bringing this to our attention, and we're committed to ensuring this type of situation is avoided in the future. We are happy that we could resolve this issue for you. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

That's wonderful to hear! Thank you for sharing your exceptional experience. We're thrilled that AJ provided you with such knowledgeable and proactive service. It's fantastic that he was able to anticipate and answer your questions so effectively. We're delighted that you'll be recommending AJ and Holm Automotive to your friends and family. AJ's dedication to providing outstanding service reflects our commitment to Customer Care and our goal to Excel in every interaction. We appreciate your trust and look forward to serving your referrals. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your fantastic feedback! We're thrilled to hear that AJ provided you with such a wonderful experience and helped you find the perfect vehicle for your family. We're especially delighted that he assisted you with your first solo car purchase. We're proud of AJ's dedication to customer care and his ability to make your experience enjoyable and stress-free. We are concerned for others and want to help our customers. We appreciate your recommendation and are grateful for your business. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for the great feedback! We're pleased to hear that Chuck was so helpful and provided you with clear explanations. Providing excellent customer care and ensuring our customers understand the services being performed are important to us. We appreciate your intention to return and look forward to serving you again! Sincerely, the Holm Automotive Team of Abilene