A.K. Abdi

Questionable Information and Zero Communication The sales rep was great — answered all our questions, got us into the car we wanted, and then handed us off to the finance manager, Destiny Rude. Unfortu sales rep was great — answered all our questions, got us into the car we wanted, and then handed us off to the finance manager, Destiny Rude. Unfortunately, the experience went downhill from there. She questioned nearly every decision we made regarding add-on features, and whenever we declined something, she told us it “wasn’t smart.” She tried to sell us an oil change and tire rotation package. When I did the math based on Hyundai’s recommended 7,000–8,000 mile service interval, she insisted I needed oil changes every 3,000 miles because I live in Minnesota and that this qualifies as “severe driving conditions.” I explained that we’ll primarily be driving to and from work — cold weather alone does not automatically mean severe use. Severe driving would include consistent towing, hauling heavy loads, or frequent off-road use — not normal commuting in winter. She then told me that failing to change the oil every 3,000 miles would void my warranty. At that point, I said if that were true, I wouldn’t want the car. Other manufacturers like Toyota, Honda, and Mazda recommend 7,000–8,000 mile intervals without voiding warranties. That’s when she admitted she was new and brought in Luke Burfield to answer my question. I asked a simple question: What is the maximum number of miles I can drive between oil changes to remain compliant with my warranty? He replied, “4–5k.” I asked for a specific number, not a range. He continued giving me a range. I then pulled out my phone and confirmed that Hyundai recommends oil changes every 8,000 miles or 12 months, whichever comes first. The service package they were pushing would have cost nearly double what standard maintenance would cost at the recommended interval. Seven weeks later, we received a bill from Hyundai Finance stating our first payment was due. When we called, we were told our contract shows the first payment was due 13 days after purchase, with the next due at the beginning of the following month. They provided a copy of the contract reflecting that a payment had already been made and that the next payment was due on the 1st. We were told they could not update the contract and that we needed to speak with the dealer. We left three voicemails — two for the finance managers and one for the GM — and received no response. A finance manager, Romelo Carter, eventually called me back and said the deferred payment option was something that needed to be selected at the time of sale. He apologized that it wasn’t explained to us. Shortly after, he said he had to take another call and handed the conversation over to Luis Duran. Luis spoke quickly and went on at length about how this was due to a Tier 2 credit approval, that we did not qualify for Tier 3, and that because we purchased a top-of-the-line trim, the 90-day deferred payment option was intended for more affordable vehicles and did not apply to ours. He repeatedly emphasized that we signed the contract, that it had been two months, and that there was nothing he could do. He stated it was ultimately Hyundai Finance’s decision. More

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Ak made the process so easy, and he was super down to earth. Being a single woman made me very nervous to look at cars, because I've heard how the process is and how pushy salespeople can be. AK was the earth. Being a single woman made me very nervous to look at cars, because I've heard how the process is and how pushy salespeople can be. AK was the total opposite. He brought the car I was interested in to my job so I can do a test run, answered my million questions and repeated himself when I asked the same thing over and over again. He was able to match another price I got for the financing, with the color and style I wanted. Luke was also wonderfully blunt and patient with my questions. Everything was clear, easy, and I never felt pressured by the process. They even delivered my car to my house! More

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I just had - no, enjoyed - one of the best car buying experiences ever. I helped my son purchase his first real car at Luther Bloomington Hyundai. The process was so simple. No pressure. No stress. Just experiences ever. I helped my son purchase his first real car at Luther Bloomington Hyundai. The process was so simple. No pressure. No stress. Just plain simple and effortless. Our salesman - AK - was absolutely fantastic. Pleasant. Kind. Considerate. Always smiling. Just an absolute joy to work with. Highly recommend you ask for him. We had done considerable research and knew the vehicle we wanted to see. A certified 2024 Sonata. Mentioned the stock number. AK got the car, even had it washed. We test drove it. Happy, we wanted to talk an out the door price. Numbers (prices + fees) clearly shown on a computer screen (no silly 4 square or paper magic). I did most of the talking, and AK listened. Spoke with his manager a couple times as we went back and forth but in about 15 minutes we had a deal. Really? This is how buying a car SHOULD BE! Louis the finance manager was awesome as well. Ran into a slight issue as we were paying cash, but he helped us make it work. Explained other extras, but no pressure. Deal done, they detailed the car and we were on our way. About 2 hours start to finish. Wow. Can't thank them enough. Highly recommend this dealership. Had so many horror stories in the past, but this was masterclass. Car buying 2025: right here in MN. More

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It was very pleasant to have met Abdi and he was very helpful to us and that was the reason , we bought car from him and he is very convincing salesman, I hope that the company appreciates him for his gr helpful to us and that was the reason , we bought car from him and he is very convincing salesman, I hope that the company appreciates him for his great that he does for them. More

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We were very happy with our purchase of our new Santa Fe . We were greeted right when we walked in the door. Our salesperson was very helpful in helping us choose our new vehicle. Was a great experience. . We were greeted right when we walked in the door. Our salesperson was very helpful in helping us choose our new vehicle. Was a great experience. Highly recommend this car dealership. More

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It was a wonderful and fun experience with Abdikadir Abdi. He knows what he is doing, and he made me to feel a welcome. Well done, Abdikadir. Yes, I would recommend anyone who wish to buy a car on L Abdi. He knows what he is doing, and he made me to feel a welcome. Well done, Abdikadir. Yes, I would recommend anyone who wish to buy a car on Luther Bloomington Hyundai to see Abdikadir Abdi because he is the man! More

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Sadly I NEEDED to work with these jokers as the dealership from which I acquired my ‘22 Genesis no longer exists. As a result all service and future sales issues needed Bloomington Hyundai. Never dealership from which I acquired my ‘22 Genesis no longer exists. As a result all service and future sales issues needed Bloomington Hyundai. Never returned calls, and terrible customer service! Went in for prepaid maintenance and they didn’t even reset the “idiot” lights on dash telling me service was due and windshield washer solvent reservoir was empty. Now I have to stare at it daily. Then the piece d resistance was when I attempted to acquire another Genesis, they tried to lowball me and never asked to see my car. Totally contradicted and stepped all over proposal one of their own salespeople gave me! Attitude displayed: we don’t need your business! Avoid these clowns! More

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Our initial purchasing process was the best we've had, which is the only reason we're giving 3 starts and not 2. A.K. was great to work with. Unfortunately, on our drive home we received an unexpected fro which is the only reason we're giving 3 starts and not 2. A.K. was great to work with. Unfortunately, on our drive home we received an unexpected front end collision light. At the direction of the dealership, we turned the sensor off and back on to reset, which worked for a period of time, but then received the same light. We were directed to bring the vehicle in but have not received any additional information, since, after 5 days. To add, we were still owed a second key, which we still haven't received (after 3+ weeks). Phone call to service department couldn't specify status of vehicle, and after prompting on status of missing key indicated I would need to follow up with salesperson. The perception here is Luther is great at selling cars, but struggles with customer service after the sale, and possibly a gap in servicing of used vehicles being sold. Worth adding, the pre-approval process online for financing offered a much better rate than was offered at the dealership. Only after prompting were we offered that rate, which seemed odd. More

by Ryan O Verified Customer Verified Customer

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We had an amazing experience! Abdi was amazing to work with, and everybody there were so friendly! Abdi was amazing to work with, and everybody there were so friendly! More

by CSBAKER61 Verified Customer Verified Customer

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Very happy with my experience with AK for the car purchase and with Luke for the paperwork. purchase and with Luke for the paperwork. More

by SVQUILTINGMOM Verified Customer Verified Customer

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