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Mistakenly put a lien on my car and made me fix it with DMV I bought a brand new Kia Niro and paid in full. When I got the registration, it shows that the dealership had a lien on the title. When I called the I bought a brand new Kia Niro and paid in full. When I got the registration, it shows that the dealership had a lien on the title. When I called the dealership, they said that they would fix it. Instead, all they did was to sign off on the pink slip and told me to go to DMV myself to clear off the lien. Due to their mistake, I had to go through a lot of hassle and pay DMV additional processing fee to clear the title. More

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VERY UNSATISFIED WITH THIS PLACE I bought a 2016 Acura last sunday, I oved the vehicle but it needed both front tires that's VERY UNSAFE TO DRIVE (tires and brakes are safety) They ev I bought a 2016 Acura last sunday, I oved the vehicle but it needed both front tires that's VERY UNSAFE TO DRIVE (tires and brakes are safety) They even took the spare out this car. The same day of the purchase I mentioned to the sales person and requested to put it on due bill and it was denied.They said that the tires passed DMV SAFETY INSPECTION and IS NOT TRUE" TIRES ARE VERY BOLD, I took it my self to a tire place for inspection and they affirmed the TIRES ARE BOLD I also find out the it needs ALIGNMENT & POSSIBLE STRUTS I went next day to speak with manager Danik and Boddy onei think Boddy told me over the phone that will take care of me but when I arrived he didn't even wanted to speak to me. He sent me the same finance manager that sold me the car Chris and he went back and forth to them and Everyone he asked refused to change them not even for used tires,it doesn't even have a spare and on the window sticker says that it comes with a spare and the kit to change the tire and nothing was in this vehicle The contract says "THE INFORMATION YOU SEE ON THE WINDOW FORM OF THIS VEHICLE IS PART OF THE CONTRACT, INFORMATION ON THE WINDOW FORM OVERRIDES ANY CONTRARY PROVISIONS IN THE CONTRACT FOR SALE." My window sticker says THIS VEHICLE IS EQUIPPED WITH A SPARE AND KIT" NOTHING WAS PROVIDED . CHRIS came to me with a inflator kit 🤔 And told me if i want they can only split the price of one tire with me I was like wow " Is ok, thank you" and left . Next day the Gral.manager called me to thank me for the purchase and left me a voicemail welcoming me to their family lol and if i needed anything to call him. I did called and like usual NO ANSWER. left him a message and no one never return a call to me. I waited to take an action thinking He will get my voicemail and. call me back with help but nope NoTHING WAS DONE! Thats why im doing my review now Very bad experience I had. My car needs BOTH FRONT TIRES, ALIGNMENT & POSSIBLE STRUTS This was a very bad purchase. Well A very bad choice of place to purchase " COVINA VALLEY KIA " I wouldn't recommend NO ONE to come and purchase a vehicle from here VERY BAD CUSTOMER SERVICES. From a VERY DISAPPOINTED CUSTOMER More

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Customer Confidence Everytime I visit this dealership, I'm respectfully greeted and confidently asked how can they help me. The whole staff has confidence it seems, in ma Everytime I visit this dealership, I'm respectfully greeted and confidently asked how can they help me. The whole staff has confidence it seems, in making me feel confident that I made the right choice in purchasing my vehicle here. And guys like Howard stand out among them all More

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Don't Care about their returning customer Leased a Optima in 2014, went in to either lease another car or buy mine. Treated like crap don't care about customer retention.When I leased my Optim Leased a Optima in 2014, went in to either lease another car or buy mine. Treated like crap don't care about customer retention.When I leased my Optima 3 years ago everyone was nice worked with us.We sent 4 other people in to buy cars from Kia and they all bought a car or SUV . They kept stressing customer retention to us and come in and we will make you a great deal. Went in on Sunday and dealt with Wesley Parker. Nice and polite young man, but didn't make us any good offers. Came out with a new lease price and one price quote for buying my car. No willing and dealing at all. He told us he was new at his job and a little wet behind the ears. I said something about the price and he said well we need to make money. Like I said he was a nice boy but didn't try and make any offers to get us to buy or lease another car. Went in Tuesday to speak with Buddy Parker because he's the one that helped us 3 years ago and got us a great payment for our lease. I know leasing a new car would be higher then it was 3 years ago, but not at the price they quoted us. We spoke with Buddy for a min when we first got there then he turned it over to a sales man. I think his name was Robert. Buddy didn't speak with us anymore after the first min, not like he did 3 years ago. We ended up buying my car but going through our credit Union at a much lower rate and much lower monthly payment. Its to bad Kia wasn't willing to get the price down like the credit Union to keep our customer retention going. I will not be going back and I will not send anyone else there. More

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Bad service Had my car towed to this location since it was the nearest dealer and the service department was not helpfull, never call me back never call to inform Had my car towed to this location since it was the nearest dealer and the service department was not helpfull, never call me back never call to inform me of anything that was going on with my car and was carless for a wild even after paying for the exteded warranty More

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Great & Smooth Thank you for the great service I really appreciate it. I showed up and did not have to wait to long I was happy with my service done Thank you for the great service I really appreciate it. I showed up and did not have to wait to long I was happy with my service done More

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bad service Service tech Larry needs to be retrained in customer service. On 9/17/16 went in for service and said it was my fault for scheduling a recall service Service tech Larry needs to be retrained in customer service. On 9/17/16 went in for service and said it was my fault for scheduling a recall service on a weekend because all they do is basic maintance. Its MY FAULT because I should know as if I work there. Seriously do you guys don't communicate? So now I'm stuck driving a truck whos horn doesn't work,has a recall on the axles,has electrical problems way to go KIA. More

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Excellant Service! I just purchased a Kia Optima for my daughter and Robert Yanez is a wonderful sales representative. He is knowledgeable, kind, and a no pressure sales I just purchased a Kia Optima for my daughter and Robert Yanez is a wonderful sales representative. He is knowledgeable, kind, and a no pressure salesman. This was the first car buying experience that I have enjoyed and was done quickly! I got just what I was looking for and Robert went above and beyond to make sure my daughter knew how to use all the features on her new car. We are happy to be part of the Kia Family Now! I will definitely refer my friends and family to Robert Yanez at Kia Covina Valley. More

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The service dept manager is awesome! Ok I had a problem at first but the service manager found out called me and promised to resolve the issue personally on Friday. I REALLY appreciate hi Ok I had a problem at first but the service manager found out called me and promised to resolve the issue personally on Friday. I REALLY appreciate his responsiveness to this issue. After talking to him my mind was put at ease and I am confident the issue will be handled. They say don't judge a company by their mistakes judge them by how they handle a mistake, Covina Kia is handling mine like a champ! Thank you and see you in the AM More

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Made our wish come true. Made a call to ask about purchasing a car but we had horrible credit. The salesman Juan said no worries apply and we will call you back. Now we did no Made a call to ask about purchasing a car but we had horrible credit. The salesman Juan said no worries apply and we will call you back. Now we did not think they would call. 5 mins later Hugo called us and said come on in and we can work with you. We arrived and we were greeted by Frank Elliot and he rolled out the red carpet and was up for front and honest with us but never made us feel that they could not help us. The sale team Juan, Ray, Hugo and Frank took awesome care of us. Frank asked about our family and we explained we needed a van because we were adopting 3 little boys and we needed a bigger family car. They worked so hard for us and yesterday we were able to drive away with a 2016 Kia Sedona. I cried when they called me with the good news. Our boys are so excited. The saws team honestly worked a miracle for us and never once gave up. Tjank you so much for making our dream come true of owning our new car. Chris made signing all docs fun and was so professional. Thank you so much. The Aguirre Family. You are truly out super hero's. More

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