Bruce Eversole

Poor (lack there of) service. I've been looking for a used Mustang GT since November of 2018. Every good deal I have found, the car is sold by the time I contact the dealership. F I've been looking for a used Mustang GT since November of 2018. Every good deal I have found, the car is sold by the time I contact the dealership. Found a Mustang I liked here at Five Star Ford. Applied for the credit application online Sunday February 8th. Played phone tag with one of the sales rep for a couple of days. I had/have $4k (620 credit score) burning in my pocket as we speak in search of a new car. Got an email from CarGurus on February 14th that this certain vehicle dropped price. I immediately call the dealership at 7:00pm, find out the vehicle is available. I arrive at the dealership @ 7:32 pm, quick look of the car (where I do find several blemishes/scratches on the paint & interior reeks of cigar smoke) before we go back inside and do another credit application because they can't find my last completed application. Spend about 10 min filling info out only to be told my credit score is 580 and that's it. No - "Thank you for stopping by". No - "Thank you for your time". Not even a simple hand shake. I was on the road driving back home by 7:55pm. Keep in mind, they don't close until 9:00pm. I got the impression that people where in a rush to close early and be out before then. It was Valentine's night so I understand but business is business during business hours. I've had previous experience with Auto Nation Chevrolet (& when it was Bankston and way back when it was Hudiberg Chevrolet) where we stayed well after closing hours trying to keep my business, and they did. I'm giving a poor score mainly due to poor (lack there of) service. I rush to get there only to be rushed out. I will be going to Town East Ford Saturday afternoon February 16th. I submitted the same application and they got me pre-approved and are doing everything they can to win my business thanks to their HELPFULL employee named Joseph Vickery. More

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