Don't. - terminalprobiedesigns
Don't. There are plenty of dealers out there, do not do business with this "Family" criminal organization.
2015 Jeep Wrangler JKU with just over 100k purchased in September. I travel all over the country for work via air and did not have a lot of time to do research when my primary trucks transmission went out. I found the Jeep at St. Helens and told them I would like to schedule a drive, I was out of town and had very little time when I got home. Several days later I get to the dealer and the Jeep is indeed not ready because the tires are flat. I noted that there were 2 different styles of tire, and asked that they match them front and back not left and right if I took the vehicle. The Jeep was very clean aside from a slight damp smell, came to find out during the first rain 2 months later it leaks puddles into the cab. Why? Because the Freedom Top screws are missing, and the seals are trash.
I continued on with the purchase as the vehicle seemed to be in good enough order, and after all I was dealing with a "family" organization. A small mistake of forgetting to get the tires dealt with is not a deal breaker, but I did not feel like they valued me fully as a customer. Kayla, was always as kind and accommodating as she could be, David Flowers seems to be where my experience takes a dramatic turn.
I fly back into town to close the deal, I'm ASSURED everything will be ready for a fast turn over, the tires are fixed, it's detailed and ready to go, Kayla even picked me up so I could drive back to the shop (very thankful). Everything seemed ok with sounds and drivability. When we get back I sit, and wait, while a different (most likely more lucrative) deal is being done with a salesman and a Dodge rep, and wait and wait. Told paperwork is done, I just need to sign as soon as David is done. When he's done, nothing is prepared, my papers are being printed and all of a sudden the asking price is up $1,000, when I ask why, I'm told it's the tax title and license...but well...I found out later it wasn't. He just jacked up the price at the last second. (See screenshots)
So I take the vehicle, and 5 minutes after leaving the fuel light comes on. It was empty. Now I'm furious, but the Google review requests keep coming. Not about bad energy, I leave it be. It's a used car buying experience, what did I expect. I get a text from Kayla checking in and I report the following:
"When I came out to look at the vehicle, I was
assured everything would be ready for me to test drive. It wasn't because the tires were flat. Okay, but that's when I pointed out the tires should at least match front and back. Having one style on the left and another on the right is a sales tactic to hide that there's 2 different types of tires. All I asked for was put the same on the back and the same on the front. Nope.
- They only filled the spare tire..it's flat on the Jeep because there's a screw in it. Your service team never fixed it, just inflated it, and remounted it with the screw facing up.
- There's only 1 key. Y'all can make them and didn't for my purchase. The cost to me will be significantly higher. Not a great detail.
- While it was highly appreciated you picking me up to finalize the purchase, 2 minutes after 1 left, I realized there was no gas in it. The gas light came on on the way home.
-The left front has a creeking sound, most likely a bushing, but something 1 will eventually have to address."
Their response? Offer me a new spare, give me the number of their key guy for me to buy, and go bang it around to get the squeak out. I already plugged the tire, it was a screw and took 5 minutes.
Fast forward, I'm driving to work this Wednesday 1/8/24 and the Jeep loses power at 55 mph. I pull over and call St Helens to ask what if any warranty I got with this purchase and that I was stalled on the side of road. They said "give me a few minutes, the person who can handle this is out." I never heard back. They beg for that review incessantly. Here ya go.
Read More