The guys at Kendall Ford really went out of their way to - SamCooley
The guys at Kendall Ford really went out of their way to make our experience successful and enjoyable. Jake was knowledgeable, professional and amiable throughout the process. We had some unique challenges to overcome in order to close the sale, and the whole team at Kendall worked with us to come out with a solution that was, suffice it to say, outside of the box - but it worked!
Our vehicle is in great condition for an "as-is" vehicle. No surprises or hidden defects after a week of driving. If there is any criticism of the sales process, it would have to be the "mug shot" that is required for an "as-is" vehicle in which the buyer must stand in front of the vehicle being purchased and pose for a picture while holding a sign clearly visible stating that they understand that the vehicle is an "as-is" with no warranty implied. If you have ever seen an old fashioned mug shot with the prisoner holding up the sign in front of them, you get the idea. Not only is this horrifically undignified, but it makes one seriously question the vehicle they are purchasing. I understand that there are reasons that Kendall Ford feels this is neccessary, but I believe a clearly worded disclaimer, signed by the purchaser, should be more than enough to successfully waive liability. Kendall needs to re-think this policy which strips the dignity from the buying experience and deeply harms the positive feelings that the sales staff works so hard to create for each customer there.
All in all, I would still recommend purchasing a vehicle from Kendall Ford in Marysville, but perhaps not an "as-is" vehicle in order to avoid the mug shot!
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