Don't go to Dublin Mazda, avoid it at all costs! - Tatha K
Don't go to Dublin Mazda, avoid it at all costs! They are unprofessional and don't respect their clients. I bought a 2019 Honda civic sport hatchback from Dublin Mazda in November. I had a pre-purchase inspection done on the car but nothing wrong was reported at the time. In December I went to a Honda dealership for accessories. They pointed out that the car is missing its front bumper grille from its splash shield, exposing the internal components. Salesman Keith Morita did not mention the issue at the time of purchase. Photos Keith Morita took of the car prove that the grille was missing at the time of purchase. I notified Keith Morita about the issue. He denied knowing anything about it and said someone from the service department is going to reach out to me. No one did. He did not offer me any solutions and it became very hard to reach him despite calling him numerous times.
Dublin Mazda went silent and I was worried about further damage/rusting of internal components. Since I was on the road, I had to get the car fixed at a Honda dealership in early January amid this uncertainty. I then emailed the grille hardware cost and labor charges with receipts (more than $1k) to Keith Morita. Keith Morita told me, the manager will reach out. After trying more than fifteen times for several weeks and receiving false hopes, I was finally able to speak to manager Keith (his name is also Keith). He told me I should not have had the car fixed. Manager Keith also emphatically said Keith Morita had asked me to bring the car to Dublin Mazda and they could have gotten it fixed. This is not true. They could have checked call recordings (they monitor calls) and messages between Keith Morita and me to see that Keith Morita did not offer me any solutions. In the end, manager Keith told me they could do nothing about the issue.
I hoped to be treated fairly and transparently for someone buying a car for more than $20k. I have been more than accommodating regarding this issue at every step. But the evasive behavior and gaslighting on Dublin Mazda's part have been very unreasonable. It's very clear that they don't respect their customers. I would recommend other buyers to go somewhere where they will be valued.
Read More
Dealer Reviews
Cars for Sale
Dealer Log In