Very poor customer service at Valley Hi Toyota in - Teri Hobson
Very poor customer service at Valley Hi Toyota in Victorville.
On March 20, 2026 (around 5:40 PM–8:00 PM), I sat at their charging station for nearly 2 hours and only got about 15% charge. There were multiple salespeople standing nearby the entire time, and not one of them greeted us or offered help.
They even admitted they saw us leave and come back, so they were fully aware of us and still chose to ignore us.
Only after I asked did they tell me this is one of their slowest chargers and that a faster one is nearby—information that could have saved us hours.
As a first-time EV driver, this lack of basic courtesy and awareness was extremely frustrating. Definitely not a welcoming or helpful environment.
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