I traded in my 2021 Kia Soul for a 2025 model at Ball Kia - Zak
I traded in my 2021 Kia Soul for a 2025 model at Ball Kia and had a very frustrating experience. No one advised me to stop the auto-payments on the old vehicle, which led to an unnecessary payment being withdrawn after I no longer owned the car.
I spoke to both Alejandro Sherer (sales) and Jeff Spitz (management) about the issue. I was told multiple times that I’d be reimbursed and that it would be taken care of. Unfortunately, no one followed through. I also emailed them—no reply.
Worse, the dealership did not honor the agreed-upon trade-in payoff listed in our contract. The signed contract stated a payoff of $8,740.57, but they only paid $8,341.52 (after my extra payment cleared). This is not acceptable.
Adding to the concern, I was offered a free tank of gas to return and fill out their survey—an “off the record” deal from the salesperson, which felt like a way to suppress honest reviews.
Ball Kia had multiple chances to resolve this and ignored all of them. Poor communication, broken promises, and failure to honor the contract. I cannot recommend this dealership to anyone.
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