I had a negative experience at Ontario Volvo. - Brent A. Rancho
I had a negative experience at Ontario Volvo. They sold me the extended warranty called the Platinum Volvo warranty which is actually a 3rd party fidelity warranty. During a service they made a number of maintenance suggestions which would have totaled over 3000 dollars. One of the items was the timing belt which was covered under the contract on page two. The Volvo representative was adamant that it wasn’t not covered under the contract. I asked them to call Fidelity at which time the Fidelity rep said that it was in fact covered. I brought my car in on a Wednesday afternoon and the next next Monday, 12 days later, they called me to let me know that Fidelity wasn’t going to the repair timing belt because it wasn’t broken. They had my car for 12 days. That’s not good service. From Volvo to Fidelity they fought me through the entire process. Even after the Fidelity rep said it was covered the Volvo rep was upset that he was wrong and said, “anything to save money.” I paid over two-thousand dollars for that warranty. I didn’t buy it just to waste money. I paid for a warranty service and they did not fulfill their end of the agreement which was precisely specified in the contract. If the timing belt breaks it can destroy the entire engine. Stay away from Fidelity car warranties. The company is unethical as is Ontario Volvo. They are both fraudulent. Do not buy the Volvo platinum warranty and do not use the Ontario Volvo service. They had my car for 12 days and did not fix the issue and were implicit in selling this fraudulent warrant with the Volvo.
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