4 Ford Dealers near 87402near 87402

I made the drive from Denver to Durango because the price - cwgill94

I made the drive from Denver to Durango because the price and service was so good.

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Wife and I were passing through the 4 corners area this - steven.dopke

Wife and I were passing through the 4 corners area this past June going from Phoenix to Chicago. Power steering rack on our 2015 Explorer went out in Kayenta Az. I knew this was going to need factory Ford expertise and we heard several good things about Ziem Ford. Limped the Explorer from Kayenta to Farmington with no power steering. Justin May, was our service writer and was top notch. He was able to get us in the next day. Unfortunately they had to get a new steering rack from Denver and to no fault of Ziem Ford, it took 6 days to get the part. Justin was able to arrange a loaner car which eased the sting of being in beautiful Farmington Nm. for almost a week. ;) Extremely happy with the service we received from the entire service department and would recommend Ziem Ford to anyone!

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Complain and get fired - disappointed

My vehicle received service on 12/4/18. The problem reoccurred on 12/11/18. I called that day. The service person stated they would call me back either that day or the next. I waited. I did not receive a call on 12/12/ or 12/13. I called 12/14 and left a message. I called two more times on 12/14. I received a return call. I was told they would call me back shortly. They did not. I left one more message. I called 12/17, and was able to schedule an appointment in 11 days. Because of this, I responded to an emailed review survey that I was not satisfied with the customer service. So today, 12/19, the GM called. He did apologize for the lack of communication, and then he told me to go to another dealer. Apparently, if the service isn't great, you'd best not complain.

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