Buyer Beware! - jibrinkley
Buyer Beware! We bought 3 used vehicles from this dealership. On the third, a used 2018 Mini Cooper Countryman, we bought a bumper to bumper extended warranty. They insisted that if something happened to the car, it would be covered except for regular wear and tear items. After owning the car for about 18 months, the car was sounding rough. We took it to a European Car Mechanic shop that specializes in Mini Coopers. They checked the motor and found that two of the engine valves were burned, one of the valves had been bouncing in the motor, causing damage to the cylinder wall, bad enough to need a new motor. The estimate was $18,000 for the new motor and repairs. The mechanic shop contacted the warranty company and they informed them that engine valves are an exclusion to the policy. We were totally misinformed about this policy exclusion from Dave Smith Motors. The warranty company sent us additional pages of exclusions that we had never seen before nor signed. We had previously bought two other cars from this dealership. The dealership declined to help us out at all! I would have been happy if they offered to pay half of the motor. I have never felt so decieved. I can't believe they treat people this way. i would give them 0 stars, but I think I had to put 1 star to make the review. They only want sales. They really don't want or care to help out my husband and I, two senior military veterans.
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