In July 2024, I took my Ram 2500 to Morehart Murphy - kco
In July 2024, I took my Ram 2500 to Morehart Murphy Chrysler Dodge Jeep Ram in Durango, CO for a serious safety issue: the engine was intermittently revving on its own, sometimes causing the truck to aggressively lurch. I had video evidence, but the service advisor dismissed it, saying he couldn’t diagnose from a video. I explained the videos were supplemental, yet he authorized a repair unrelated to my concern. He praised himself for a quick fix, but the issue persisted immediately after I left.
I sent another video showing the problem continuing. He told me to bring the truck back, but I had already left Durango for a prior commitment. I expressed frustration that he had confidently claimed the issue was resolved without addressing my actual concern. He tried calling, but I missed it due to poor service. He then texted, “I’m not playing this game,” implying I was avoiding him. His tone was condescending and dismissive.
I filed a formal complaint with Chrysler. When the service advisor and I later spoke, he opened by referencing my complaint — a comment that felt like an attempt to guilt or intimidate me. He emphasized how hard he’d worked to return my truck quickly, as if speed mattered more than resolving a safety issue. He said it bothered him that I didn’t appreciate his efforts and told me not to return to the dealership.
Since then, I’ve heard multiple similar stories about this service advisor, and about others being banned after raising concerns. The fact that he had the authority to ban me — and that the dealership backed him when Chrysler investigated — speaks volumes about Morehart Murphy’s leadership. It’s troubling that the Chrysler Corporation doesn’t seem to have more oversight when safety is involved.
I then took my truck to Advantage Dodge in Farmington, New Mexico. Their team took my concern seriously, reviewed my videos, observed the issue firsthand, and acted immediately. It turned out I needed a new engine — it was dangerous to be driving the truck. Advantage Dodge provided a loaner vehicle, while Morehart had made me pay for a rental. Chrysler later reimbursed me, recognizing Morehart Murphy’s mishandling. The truck was still under warranty, so the full repair was covered.
The contrast between these dealerships couldn’t be clearer. Morehart Murphy dismissed a safety issue and punished me for speaking up. Advantage Dodge listened, acted, and ensured I was safe.
Morehart Murphy never followed up, apologized, or acknowledged the severity of the issue. Their refusal to take responsibility and decision to ban a customer over a safety concern shows where their priorities lie. This wasn’t just poor service — it was reckless disregard for customer safety.
I strongly recommend avoiding Morehart Murphy Chrysler Dodge Jeep Ram. Advantage Dodge earned my trust through integrity, responsiveness, and doing what’s right — the kind of dealership every customer deserves.
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