1 Mercedes-Benz Dealer near 78415near 78415

I regularly purchase vehicles out of state and rarely - andrewtkim

I regularly purchase vehicles out of state and rarely write reviews, but this experience stands out for the wrong reasons. I agreed to terms on a car and was ready to move forward. Instead, the dealership delayed the process on their end while “checking with other dealers” and handling things internally. During that time — after several messages, a few phone calls, and multiple days of back-and-forth — the car was sold to someone else. This wasn’t a case of a last-minute competing buyer. It reflects a lack of deal control and a willingness to continue shopping a vehicle even after terms are agreed, without clearly communicating that to the buyer. At the level of purchasing a $90K+ vehicle in cash, there should be a much higher standard of professionalism, transparency, and follow-through. Instead, I was left in limbo while the dealership continued to pursue other options behind the scenes. The result was a complete waste of time and a breakdown in trust. If a dealership is not prepared to secure a vehicle once terms are agreed, that should be made explicitly clear upfront. Proceed with caution, and make sure you have explicit written confirmation that a vehicle is being held before assuming a deal is in place.

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