Do not take your car here for service. - menkebenjammin
Do not take your car here for service.
I’ve given this dealership three chances. Each time I came back, the experience got worse. And to top it off, they hide their bad reviews.
First Visit – Oil Change & Tire Rotation
✅ No issues + free car wash
Second Visit – Oil Change & Tire Rotation
❌ Car wash not working – no big deal.
❌ Told they might break a lug nut trying to remove it… even though they were the last ones to rotate my tires just 5,000 miles ago.
❌ They broke the lug nut – fine, these things happen – but then charged me $150 to fix it?
Third Visit – Oil Change, Tire Rotation & Parking Brake Adjustment
❌ My parking brake wouldn't hold the truck on a hill or while idling. Two options: a $90 adjustment (which might fix it) or a $160 diagnosis. If it just needed an adjustment, they’d only charge the $90. I agreed to the $160 diagnosis.
❌ Took over 4 hours from 9 AM to 1 PM for an oil change, tire rotation, and brake adjustment. OK, maybe they were super busy.
❌ Optional free car wash? Another hour of waiting – no thanks.
❌ Received a fancy video inspection where Jared said the adjustment didn’t work and that I needed to pay $1,215.27 to replace the cable. No thanks, I’ll check it myself. Turns out—the adjustment worked. They still charged me the full $160 diagnosis fee, even though all they did was adjust it.
❌ Discovered my hood release lever wasn't properly connected. They offered to "fix" it for $107.89. The part? A $4 clip that takes 5 minutes and no tools to replace. Were they replacing the entire hood latch assembly or taking an hour to do it? No explanation.
❌ Now, my truck is leaking oil on my driveway for the first time ever. Makes me wonder—does their "free car wash" just clean up the mess their techs leave behind or it it really leaking?
❌ They didn’t even replace my windshield service reminder. Maybe they don’t want me to come back.
I bought my first Toyota for its reputation of quality and reliability. I can change my own oil, but I was willing to spend extra for dealer service to keep my truck in top shape. Big mistake.
I slept on writing this review for two nights because I wanted to be fair. But at this point, I don't think Toyota would want its brand associated with this kind of service—especially when there are so many other places to take my truck.
Let’s see if anyone who can actually make a difference in their service reads this, or if I’ll just get the usual copy-paste "we sincerely apologize" response. It’s too late for me—but not for your more loyal customers, who deserve better.
Oh, and did you know that when companies like this ask for feedback with calls and emails after your appointment, they push good ratings to Google but quietly bury the bad ones? Great for new customers, bad for actually improving service.
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